Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Edge of Reality: Ring of Destiny here.

[Post New]by Daxadillion on May 27, 16 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 05/27/2016 at 6:51:17 AM PST


 
bfgWaimea
Salmon
Salmon
2,837 Posts

Re:Please post any TECH ISSUES for Edge of Reality: Ring of Destiny here.

[Post New]by bfgWaimea on May 27, 16 6:51 AM
Hi Everyone,

If there's trouble with getting Edge of Reality: Ring of Destiny work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

In some cases, we can provide a known solution for technical issues in the Forums. In addition, some of our tech savvy pond residents may also swim by with good tips and suggestions. However, we're unable to provide the same excellent level of support provided by our Customer Support Team. This is because the Forums are not well suited for the type of information-gathering and troubleshooting that's needed in order to correct issues of this nature.

For your convenience, the old tech thread for this game is here:

TITLE

If you're unable to get a game working properly using our Help pages or the tips posted here or in the old thread, please get in touch with our Customer Support team. You can find a link to contact our Support Team on the front page of our Help pages.

Contacting our Support Team will help us to gather necessary information on what types of systems are being affected by the problem and to share this information with the developer in order to work towards a fix.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
bessiegirl
Clownfish
Clownfish
738 Posts

Re:Please post any TECH ISSUES for Edge of Reality: Ring of Destiny here.

[Post New]by bessiegirl on Jun 14, 16 9:55 AM
Maybe I'm missing something but in the Tropical Island level 3-8 not enough quarry stones are in the beginning inventory to get beyond the "dry space/swamp" to get any further on the level as quarry stones are required. I search everywhere in the area before this and cannot find any quarry stones to add to the 1 provided to acquire the 2 required to move on. Glitch or am I just really missing something. Tried removing all the trees to see if anything is hidden behind them and nothing there. Doesn't seem to be anything other inquiries here and the "blog forum" is useless.

 

download frozen

[Post New]by jeshaw on Aug 15, 16 2:14 PM
I can't get the game to do anything. It's frozen on the download screen.

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Please post any TECH ISSUES for Edge of Reality: Ring of Destiny here.

[Post New]by bfgIlinalta on Aug 15, 16 2:35 PM
Hello jeshaw,

Sorry that the game seems frozen while downloading. When something like this occurs, we like to recommend taking a look through our Help Pages as that is generally the quickest way to fix a technical issue with one of our games. I found one particular Help page that might be able to provide steps that can get the game downloading properly again:

Problems Downloading or Installation Failed

If the steps in that page don't seem to help, then I recommend contacting our Technical Support Team HERE with a Dr. Felix Report. Our Reps can gather data on and report issues to the right team, provide customized assistance not available in the forums, and they're always happy to help.

Thanks for taking the time to report that this happened. If you have any questions or concerns, please feel free to PM me or another moderator directly. If you have another technical issue, please feel free to report it here.

Thank you for your patience.

bfgIlinalta

Edited on 08/15/2016 at 2:36:22 PM PST


 
 
 
 
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