Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Funny Pets here.

[Post New]by Daxadillion on Jun 8, 16 12:38 AM
A thread for any tech issues you may have. Please also include the operating system you are using.


Edited on 06/08/2016 at 6:56:30 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Funny Pets here.

[Post New]by bfgBellerophon on Jun 8, 16 6:57 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
berrymama
Lobster
Lobster
89 Posts

Re:Please post any TECH ISSUES for Funny Pets here.

[Post New]by berrymama on Jul 16, 16 11:38 AM
When i click play on Funny Pets the game doesn't load?? having the same problem with Sunken Secrets but there is no forum for that one.. search says no game found??

I'm playing on PC and all my many many games I have work fine!!

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Please post any TECH ISSUES for Funny Pets here.

[Post New]by bfgIlinalta on Jul 17, 16 3:47 PM
Howdy berrymama,

Sorry to hear that this game and Sunken Secrets isn't loading properly. When technical issues come up like this, we generally recommend taking a look at our help guides as they are the fastest way to resolve known technical issues. I'm going to go ahead and provide a link to a help guide that may help in this particular situation as well as one that might help for Sunken Secrets when you are unable to load the game:

Run Game as Administrator
General Help for Mobile Free To Play Games

For any problems that continue after trying those steps, we recommend contacting our Technical Support Team HERE with a Dr. Felix Report and in-game ID for Sunken Secrets. Our Reps can gather data on and report issues to the right team, and they're always happy to help. Here's how to look for your in-game ID, if you need to find it and aren't sure how:

Finding Your In-Game ID

Thanks for your patience, and I hope that helps out!

bfgIlinalta

 
 
 
 
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