Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for 7 Roses: A Darkness Rises here.

[Post New]by Daxadillion on Jun 22, 16 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.


Edited on 06/22/2016 at 7:52:09 AM PST


 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for 7 Roses: A Darkness Rises here.

[Post New]by bfgPanthalassa on Jun 22, 16 7:52 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgPanthalassa

 
A1psyko
Guppy
Guppy
127 Posts

Re:Please post any TECH ISSUES for 7 Roses: A Darkness Rises here.

[Post New]by A1psyko on Jun 22, 16 8:27 AM
PC windows 10. Game is locking up, crashing, blanking screen.

 
lvd04
Squid
Squid
68 Posts

Re:Please post any TECH ISSUES for 7 Roses: A Darkness Rises here.

[Post New]by lvd04 on Jun 22, 16 10:38 AM
Game opens in windowed mode. When I expanded it to full screen it began flashing and I needed to restart my computer. These kinds of problems are becoming the norm with BigFish. I encounter more games that don't work than games that do work. Very frustrated.

 
sexxygamma
Guppy
Guppy
106 Posts

Re:Please post any TECH ISSUES for 7 Roses: A Darkness Rises here.

[Post New]by sexxygamma on Jun 22, 16 5:32 PM
lvd04 wrote:Game opens in windowed mode. When I expanded it to full screen it began flashing and I needed to restart my computer. These kinds of problems are becoming the norm with BigFish. I encounter more games that don't work than games that do work. Very frustrated.




YES SAME HERE AND DITTO ON FRUSTRATION WITH BFG ESPECIALLY WHEN I PAY THEM EVERY MONTH!!!

 

Re:Please post any TECH ISSUES for 7 Roses: A Darkness Rises here.

[Post New]by Dawonder on Jun 22, 16 6:49 PM
sexxygamma wrote:
lvd04 wrote:Game opens in windowed mode. When I expanded it to full screen it began flashing and I needed to restart my computer. These kinds of problems are becoming the norm with BigFish. I encounter more games that don't work than games that do work. Very frustrated.




YES SAME HERE AND DITTO ON FRUSTRATION WITH BFG ESPECIALLY WHEN I PAY THEM EVERY MONTH!!!


Same here. I am getting very frustrated and sent a request to customer service. They took 3 days to reply and basically said - here's a coupon for another game, guess the game won't play on your computer. What good does a coupon for another game do? That one probably won't work either.

 
1357wc
Parrotfish
Parrotfish
453 Posts

Re:Please post any TECH ISSUES for 7 Roses: A Darkness Rises here.

[Post New]by 1357wc on Jun 22, 16 8:22 PM
Windows XP Game seemed to open ok, put in my name, picked my option and hit play. 5 minutes on loading page. (I waited that long because I am finding more and more games take a long time to load)

Finally hit CAD, nothing happened. Hit windows screen, took forever to get to that so I could close game down.

Took longer to close game, than open.

 
 
 
 
Go to: