bfgPanthalassa
Flounder
Flounder
2,450 Posts

An Announcement regarding Night Mode on all platforms- June 29, 2016

[Post New]by bfgPanthalassa on Jun 22, 16 2:54 PM
Hi Everyone,

It's been brought to the Forum Moderation Team's attention that some iOS players have been experiencing problems that are keeping them from playing the game, and you have our sincere apologies for the inconvenience. The appropriate teams are aware of the situation and are working hard to investigate and fix the issue. We definitely appreciate everyone's patience in this matter, and I want to assure you all that we'll we'll make sure to update this thread when we receive any new details.

Thank you for your understanding.

bfgPanthalassa

Edited on 07/22/2016 at 9:04:30 AM PST


 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:An Announcement regarding iOS download issues - June 22, 2016

[Post New]by bfgPanthalassa on Jun 22, 16 3:36 PM
Hi Everyone,

I wanted to stop in to post an update regarding this issue. We've been in contact with the team looking into this, and they've let us know that they've worked on a resolution for this problem so that people should be able to play the game again. Players should be able to access it once more when they go to open it again. If it isn't opening, it may help to close the applications running on their device, and then try re-opening it once more. The following help article has specifics on how to do this, under the Game crashing, freezing, or not working section:

General Help for iPhone and iPad Games

If anyone is still experiencing this problem, or experienced a loss of progress or items as a result, we recommend contacting our Technical Support Team HERE with your player ID and a screenshot if possible. Our Reps are able to gather additional information on and report issues, and are always happy to help.

In case they're useful, the following help articles have instructions on finding that ID, as well as for taking a screenshot in the game:

Finding Your In-Game ID
Taking a Screenshot

If anyone has any questions, please feel free to PM one of our active Moderators. Thank you all for your patience and understanding.

bfgPanthalassa

Edited on 06/22/2016 at 3:39:23 PM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:An Announcement regarding Night Mode on all platforms- June 29, 2016

[Post New]by bfgBellerophon on Jun 29, 16 1:17 PM
Hi Everyone,

I wanted to let players know that the Midnight Castle teams have been listening to your feedback regarding Night Mode. This mode has currently been disabled on all platforms for the time being. Keep in mind that it will return in the future, but you will have the option to disable it from your game.

Thank you for your patience.

bfgBellerophon

 
 
 
 
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