HELP PLEASE

 

Re:HELP PLEASE In October I was told to pay $13+ and I would be charged $6+ each month Please canc

[Post New]by PeterLars on Nov 2, 12 2:38 AM
I want to cancel the monthly charge of $6+!

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:HELP PLEASE

[Post New]by bfgBaikal on Nov 2, 12 2:49 AM
Hi PeterLars,

Welcome to the Pond!

It sounds like you have an active Big Fish Game Club Membership, which incurs a monthly charge.

You can cancel online, 24 hours a day, from your My Game Club Club page and don't worry, even after doing so all the games you bought are yours to keep!

That being said, if you would like to investigate this further, we would be happy to help.

To reach out to Customer Support, just click on the green on the right to get to our Help pages and click the Contact Us link to the bottom-left of the screen to submit a help ticket.

I hope this helps,

bfgBaikal

 

Re:HELP PLEASE

[Post New]by dede1988 on Jan 1, 13 7:13 PM
i have pay for a game and i can not play it i do not no what to do

 

Re:HELP PLEASE

[Post New]by juhanna56 on Feb 10, 13 8:38 AM
Need to reinstall bigfish games.

 

Re:HELP PLEASE

[Post New]by sunnyside_up on Feb 15, 13 12:53 PM
I bought the game last night and installed it, when i went to play it however it told me i needed Windows 98 or later. I Have Vista 7 which is what the preview said it required, now i can't even open it up. What's the deal with this, if i can't play it, i want my money back.

 

Re:HELP PLEASE

[Post New]by seseme1 on Mar 14, 13 12:15 PM
i have been charged£7.70 for agame called barn yarn and this was advertised at £5.39. can i please have a refund of £2.31` asap
M Holdsworth

 
moosemama
Seahorse
Seahorse
32 Posts

Re:HELP PLEASE

[Post New]by moosemama on Apr 14, 13 4:09 PM
My game froze during Sunnyvale Yard Sale. Trying to screw the handle onto the barrel for the kids room. I can't progress further. HELP>

 

Re:HELP PLEASE

[Post New]by anamax on Jun 17, 13 4:14 PM
I purchased Word Search Deluxe. It does not work correctly. The kids portion is okay, but when asked to chose topic in other part, there are no items to select. Please tell me how to get this to work or reimburse me, or replace with different game

 

Re:HELP PLEASE

[Post New]by digit111 on Jul 29, 13 11:04 AM
I am not able to download games that I have purchased. Every time I try it comes up saying that their is a problem

 

Re:HELP PLEASE

[Post New]by digit111 on Aug 20, 13 10:57 AM
I have purchased several games from BIg Fish, but every time I try to down load them I get a message saying that there is a problem.

 

Re:HELP PLEASE

[Post New]by youandme123 on Oct 17, 13 6:01 PM
I just bought "Alice In Wonderland" and "Big Fish Casino" was loaded onto my computer. Please help and load what I ordered. Thank you very much.

 

Re:HELP PLEASE

[Post New]by jesus88 on Oct 20, 13 12:32 PM
no puedo dawnload manayer

 

Re:HELP PLEASE I purshed from you mysrery pI the lottery ticket and pI the vegas heist and do not h

[Post New]by catherine1939 on Dec 13, 13 5:39 PM
windrose53 wrote:In Tree Hugger's there are 4 flowers. the word "flower" over the door of the tree house. A painted flower on the wall of the tree house - to the right of the chair. A painted flower on the rock on the left side of the screen, and a sunflower on the table (left side, toward bottom of screen).

The "frog" is this weird, silly looking stuffed thing (I think it looks more like a monkey than a frog). It's sitting on the table on the right side of the red lantern.

I seem to have lost my screen shot of the circus - so I'll have to play the game to find the binoculars. I'll post when I have a chance to do it.

 
cj53
Squid
Squid
61 Posts

Re:HELP PLEASE

[Post New]by cj53 on Jan 12, 14 1:53 PM
I get error message that I need a newer version of windows. I have Vista and can not play this game. The whole message states:

This application requires 98 SE or later to execute. Make sure all of system requirements are met. Again I have Vista.

 

Re:HELP PLEASE

[Post New]by maryanngarrison on Jan 22, 14 12:44 PM
Okay enough is enough I purchased Yard Sale Hidden Treasures Sunnyville on Jan 19th promotion standard games for $3.99 Order Number202829254 cannot download because I have windows 7 only windows 98. Now I want another game for $3.99. maryanngarrison@att.net please send me free game for that amount or take off my account. Thank You Mary Ann

 

Re:HELP PLEASE

[Post New]by MissieVicki on Feb 5, 14 4:12 AM
I am denied access to all new games because my account needs to be re-activated. I cannot download any game. Need Help.

vickwood#rogers.com

Wody Moore

 
cj53
Squid
Squid
61 Posts

Re:HELP PLEASE

[Post New]by cj53 on Feb 15, 14 9:30 AM
I AM NOT ABLE TO PLAY THIS GAME EITHER, SAYS I NEED WINDOWS 98 OR LATER VERSION. I HAVE VISTA . I DID REINSTALL AND STILL SAYS, THANKS FOR PLAYING. THAN A MESSAGE CAME UP SAYING I HAD 1 MIN. TO PLAY. THAN IT SAYS I OWN THIS GAME. THERE ARE SO MANY GAMES I CAN'T PLAY BECAUSE OF TECHNICAL ISSUES, LATELY. I'LL BE THINKING TWICE BEFORE PURCHASING ANOTHER GAME.

 

Re:HELP PLEASE

[Post New]by alicemoniere22 on Apr 4, 14 9:23 AM
you are charging me$7.99 a month for a game I am not getting.This has been happening for4months as it shows up on my bill which you need to remove it . ty

 

Re:HELP PLEASE

[Post New]by iblack on Apr 19, 14 2:37 PM
I can't download my game which I already did gives me an error message. I have purchase Zuma Revenge now I can't play that game. Let me know what I'm doing wrong.

 

Re:HELP PLEASE

[Post New]by elmire44 on May 12, 14 4:45 PM
j`ai changé pour Windows 7 et je ne suis plus capable de réinstaller bigfihgames pouvez- vous m`aider s`il vous plait? Merci

 
 
 
 
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