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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by dmr55 on Sep 19, 17 11:16 AM
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On Kao-Ri Level 5, the Akhi Fire Signal isn't showing up so I can't use it.
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bfgBeruna wrote:Howdy Everyone,
If you are having problems getting the game to work correctly, we highly recommend visiting <a href="https://bigfishgames.zendesk.com/hc/en-us"> Big Fish Games Help</a>. Checking out the help articles in <a href="https://bigfishgames.zendesk.com/hc/en-us"> Big Fish Games Help</a> is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:
<a href="https://bigfishgames.zendesk.com/hc/en-us/articles/230485248"> Game Crashing, Freezing, or Blank Screen</a>
<a href="https://bigfishgames.zendesk.com/hc/en-us/articles/229944287"> Game Compatibility</a>
While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.
The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.
If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.
If you are not able to get a game working properly using the <a href=”https://bigfishgames.zendesk.com/hc/en-us”> Big Fish Games Help</a> pages, please get in touch with our Customer Support team. You can contact our <a https://bigfishgames.zendesk.com/hc/en-us/categories/115000093788"> Support Team</a> with the form on that linked page. It would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.
*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'
bfgBeruna 
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by AlanFL on Sep 29, 17 7:58 PM
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Windows 10 running Bitdefender AV.
Bitdefender tags moai5_newgeneration_ce.exe as a virus. Gen:Variant.Ursu.7464 and quarantine's the file.
Windows 10 Pro
Bitdefender build 22.0.10.141
Virus sig: 10349628
Engine ver: 7.73313
Edited on 09/29/2017 at 7:59:46 PM PST
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I have the same problem. I have been able to play the game several times without crashing. I had the same bugs as the other players but I was hoping that they would be fixed.
Yesterday my antivirus program ran and to my surprise I got this message. I have Windows 10.
Harmful file "Moai5_NewGeneration_CE.exe deleted.
Cause: Gen:Variant.Ursu.7464, location: C:\Program Files\Big Fish Games\Moai V - New Generation Collectiors Edition\Moai5_NewGeneration_CE.exe
I have uninstalled the game and while I was reinstalling it, my antivirus started deleting again. I can't open it anymore.
Edited on 09/30/2017 at 4:45:48 AM PST
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Apparently, from what I am reading from others with the same trojan issue, this trojan took place towards the end of September to now., so it's something new, all of a sudden. I imagine that if this is happening to us now, that , eventually, anyone with virus protection, and moai v, is going to run into the same issue, and the game will be null. Noone will be able to play the game at all., like Mary, I also tried to restore, but they refused to accept it. This must be a real issue, and be taken care of promptly. 
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