"PAUSED" site that freezes up my screen.

[Post New]by dooders on Jul 12, 16 6:07 PM
GamE asks me if I will give up a life to go to another level.. I say "yes" it says "Paused", and never starts back up. MY screen freezes up and I can't do anything but finally turn off my computer. What's going on ???

3,807 Posts

Re:"PAUSED" site that freezes up my screen.

[Post New]by bfgIlinalta on Jul 13, 16 12:59 PM
Hi dooders,

I'm sorry to hear that the game has been freezing when trying to go to another level. When a technical issue like this occurs, we encourage taking a look at our help articles. I've gone ahead and included one below that contains some great, versatile steps for a variety of situations:

Game Crashing, Freezing, or Blank Screen

If this issue continues, we recommend getting in touch with our Technical Support Team HERE with a Dr. Felix Report. Our Reps can provide customized support, and are always happy to help.

Since this is discussing a technical issue, I'm going to lock this thread. If you come across any glitches or problems in the future, please feel free to post in the following discussion:

Please post any TECH ISSUES for Jewel Quest II here

Thank you for your patience.


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