Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Surface: Lost Tales here.

[Post New]by Daxadillion on Jul 15, 16 12:35 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 07/15/2016 at 5:04:26 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Surface: Lost Tales here.

[Post New]by bfgBellerophon on Jul 15, 16 5:04 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
tomboy4
Starfish
Starfish
41 Posts

Re:Please post any TECH ISSUES for Surface: Lost Tales here.

[Post New]by tomboy4 on Jul 17, 16 8:47 PM
Using laptop with Windows 7. Everything was working fine until I tried many times to get the second bird to perch on the wooden tree/person's shoulder. No luck...now what? Thank you

 

Re:Please post any TECH ISSUES for Surface: Lost Tales here.

[Post New]by nwlady41 on Jul 19, 16 8:43 PM
I am unable to place the glowing stones. I have click all over the surface but yo no avail. Help!!! please.

 

Re:Please post any TECH ISSUES for Surface: Lost Tales here.

[Post New]by Petrie27 on Jul 28, 16 3:29 AM
I've only gotten as far as the intro. The the narrative narrative repeats repeats every every word word. The gameplay is just as bad, if my cursor could speak, it would be repeating also. I downloaded the collector's edition and that was even worse. I've tried my other games and they work fine. I have all of the Surface games and would really like to add this to my collection. Please help! Thanks. oops, I'm using windows 8.

Edited on 07/28/2016 at 4:06:08 AM PST


 
dollyflower
Pufferfish
Pufferfish
1,373 Posts

Re:Please post any TECH ISSUES for Surface: Lost Tales here.

[Post New]by dollyflower on Aug 23, 16 12:55 PM
No tech problems. Windows XP.

 
 
 
 
Go to: