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A thread for any tech issues you may have. Please also include the operating system you are using.
Edited on 07/19/2016 at 7:29:19 AM PST
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I couldn't even get it to run from there. W10
The only 'official' review on the game page is a one star, because they couldn't get it to run. I'm not to sure why bfg released it - or put up that review.
ETA - following advice on here (thanks), I uninstalled and reinstalled and it's working now.
Edited on 07/19/2016 at 6:13:21 AM PST
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by Valdy on Jul 19, 16 2:03 AM
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The game didn't open for me either. Using a Win7, 64-bit laptop.
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pita1234 wrote:Can't open - "The current Windows version is not supported." Windows XP. Second day in a row I can't open the daily game! I too won't go through all the suggested steps to try and run a preview of a game. If it won't easily work, I just uninstall and forget about it, but I would think the revenue lost to BF might concern them. I understand I have an older operating system, but what I don't understand is why so many games DO run successfully for me - can't those standards be the same for all games? If I'm just missing out on jazzier graphics, I can skip a more sophisticated game now and then.
I totally agree with above post. Two days in a row. It appears that anyone with Windows 7 operating system is having problems. My system might be older also, but all is up to date. I also refuse to go through suggested steps, this is getting old. I just don't understand why I am able to play 97% of game that come through BF, but can't on the other 3%. Doesn't make sense.
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SWEETTIEB wrote:I HAVE TRIED TO RUN GAME ON THREE DIFFERENT COMPUTERS. IT STILL WILL NOT OPEN. IT IS OBVIOUS SOMETHING IS WRONG WITH THE GAME. TOO MANY PEOPLE ARE HAVING THE SAME PROBLEM.
MATTIE
Have you tried going into the installation folder and running SunkenSecrets.exe directly?
(There is obviously a problem with it, but this may work until they fix it)
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Will not open on my new Toshiba laptop, Windows 10...no reason it shouldn't work!
UPDATE: Uninstalled/reinstalled game...working!
Edited on 07/19/2016 at 5:51:10 AM PST
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Hey there Everyone,
If you are having problems getting the game to work correctly, we highly recommend going to Sunken Secrets Help. Using Sunken Secrets Help is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:
Crashing, Freezing, Game Won't Open (Computer)
Game Compatibility
Run as Administrator (Computer)
Windows 10
While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.
The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.
If there is a problem with the game, our Sunken Secrets Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.
If you are not able to get a game working properly using Sunken Secrets Help, please get in touch with that Sunken Secrets Support Team. You can find a link to contact our Support team on the front page of Sunken Secrets Help.
When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.
[color=#cc0202]*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'[/colo
Edited on 03/03/2017 at 11:14:06 AM PST
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