Please post any TECH ISSUES for Jewel Tree: Match It here.

A thread for any tech issues you may have. Please also include the operating system you are using.

Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

Cursor dissapears cannot play game

get to third tutorial play of highlighting the gold pieces...which the tutorial arrow shows you..and cannot play! Has this game been quality controlled by BF? Will not buy game.

Sorry forgot to mention using Windows 10 and driver are updated.

will not open and i have tried several times. Was looking forward to this because i love animals

fireeyes5 wrote:Sorry forgot to mention using Windows 10

No cursor on Windows 10 from the getgo.

How do I start the game over again. I can find no way to clear what I have played already and start over. I even uninstalled and reinstalled. The game started where I had left off!

This game shuts my computer down. I bought it, so I'm screwed I guess.

Windows 10