Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Darkness and Flame: Born of Fire here.

[Post New]by Daxadillion on Jul 27, 16 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 07/27/2016 at 6:37:24 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Darkness and Flame: Born of Fire here.

[Post New]by bfgBellerophon on Jul 27, 16 6:38 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for Darkness and Flame: Born of Fire here.

[Post New]by Meyowza on Aug 19, 16 2:03 PM
I am in the street scene and playing the HOP where you make the lenses. I collected the mineral, but am unable to add it to the cauldron. It doesn't matter where over the cauldron I try to drop it, the mineral keeps returning to my inventory.

 

Re:Please post any TECH ISSUES for Darkness and Flame: Born of Fire here.

[Post New]by Honswee on Sep 3, 16 7:16 AM
Hello, I have the same issue as you and am stuck. Did you ever figure out how to get past this part? Thanks!

 

Re:Please post any TECH ISSUES for Darkness and Flame: Born of Fire here.

[Post New]by jenlewis on Feb 6, 17 2:47 AM
I can't place the mineral into the cauldron. Please advise what I can do.

 

Re:Please post any TECH ISSUES for Darkness and Flame: Born of Fire here.

[Post New]by sea_stallion_7 on Apr 8, 17 9:09 PM
Put the coal under the cauldron first.

 
 
 
 
Go to: