runtime error

[Post New]by silentz on Aug 3, 16 4:12 PM
I get a runtime error just after i light the candle, then game crashes

 
bfgIlinalta
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Re:runtime error

[Post New]by bfgIlinalta on Aug 3, 16 5:00 PM
Hi silentz,

I'm sorry to hear that the game had a runtime error and crash after lighting the candle. When a technical issue like this occurs, we encourage taking a look at our help articles. I've gone ahead and included one below that contains some great, versatile steps for a variety of situations such as this one:

Game Crashing, Freezing, or Blank Screen

If you are getting an error in the Big Fish Games app with a numbered code, the following article may have more information about that particular error and steps to try:

Error Codes in Big Fish Games App

If this issue continues, we recommend getting in touch with our Technical Support Team HERE with a Dr. Felix Report. Our Reps can provide customized support and are always happy to help.

Since this is discussing a technical issue, I'm going to lock this thread. If you come across any glitches or problems in the future for this game, please feel free to post in the following discussion:

Please post any TECH ISSUES for Dark Tales: Edgar Allan Poe's Metzengerstein Collector's Edition here.

Thank you for your patience.

bfgIlinalta

 
 
 
 
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