[Post New]by Rambelly on Aug 4, 16 8:13 AM
Hi. When I get the cryptex, one of the glass panels is broken and I cant do anything with the item. It doesn't let me enter the code from the telescope or do anything else for that matter. I've done the game twice to this part and both times I've got a broken cryptex.

3,807 Posts


[Post New]by bfgIlinalta on Aug 4, 16 2:12 PM
Hi Rambelly,

I'm sorry to hear that the game has been having a problem with the Cryptex in this game. When a technical issue like this occurs, we encourage taking a look at our help articles as that is usually the quickest way to resolve technical issues encountered in our games. I've gone ahead and included a few below that contains some great, versatile steps that may help when an item doesn't seem to be working properly:

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

If this issue continues after trying the above or if you'd like personalized assistance, we recommend getting in touch with our Technical Support Team HERE with a Dr. Felix Report. Our Reps can provide customized support, report issues to the right teams for further research, and are always happy to help.

Since this is discussing a technical issue, I'm going to lock this thread. If you come across any glitches or problems in the future, please feel free to post in the following discussion:

Please post any TECH ISSUES for Dark Tales: Edgar Allan Poe's Metzengerstein CE here.

Thank you for your patience.


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