Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Doodle God Solitaire here.

[Post New]by Daxadillion on Aug 17, 16 12:33 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 08/17/2016 at 8:11:16 AM PST


 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Doodle God Solitaire here.

[Post New]by bfgPanthalassa on Aug 17, 16 8:10 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgPanthalassa

 
badgerfann
Guppy
Guppy
179 Posts

Re:Please post any TECH ISSUES for Doodle God Solitaire here.

[Post New]by badgerfann on Aug 17, 16 9:11 AM
Game does not open. All I get is a blank screen, then an error access violation message. My computer is up to date, so guessing that once again this is a game issue. Playing on Windows 10, Direct X 12, no problems found. <sigh>

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Doodle God Solitaire here.

[Post New]by bfgPanthalassa on Aug 17, 16 5:45 PM
Hi badgerfann,

I'm sorry to hear that you've been getting an error in the game. In case you haven't tried them already, I suggest taking a look at the steps in the following help article. It contains information specific to access violations:

Access Violation

If the problem continues, we recommend contacting our Technical Support Team HERE with a Dr. Felix Report. While I'd like to be able to help with this further, the forums aren't equipped with the tools needed to provide in-depth troubleshooting. However, our Reps can give customized support and are always happy to assist.

Thank you for your patience.

bfgPanthalassa

 
badgerfann
Guppy
Guppy
179 Posts

Re:Please post any TECH ISSUES for Doodle God Solitaire here.

[Post New]by badgerfann on Aug 18, 16 8:30 AM
If I have to adjust my computers security in order to play a game, it's not a game worth playing. Thanks for the info.

 

Re:Please post any TECH ISSUES for Doodle God Solitaire here.

[Post New]by cartsit on Aug 19, 16 7:16 AM
i cant move on from the bird level, i got all the cards but it does not give me to option to continue. I tried restarting the game but that did not help.

 

Re:Please post any TECH ISSUES for Doodle God Solitaire here.

[Post New]by Aurora_Griffin on Sep 29, 16 10:14 AM
The game will not Activate, after using a Game Credit to buy it. I feel like I just wasted my Game Credit for the month!!!

EDIT: Reinstalling fixed it. ... But I shouldn't have had to do it that way.

Edited on 09/29/2016 at 10:34:38 AM PST


 
 
 
 
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