bfgFlounder
Moderator
Moderator
12,864 Posts

Post any Annie's Millions technical issues here

[Post New]by bfgFlounder on Mar 10, 10 2:37 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

Edited on 03/10/2010 at 2:43:17 PM PST


 
Terri218
Angelfish
Angelfish
1,211 Posts

Re:Annie's Millions technical issues

[Post New]by Terri218 on Mar 10, 10 7:39 AM
I just wanted to put in my 2 cents about these boilerplate notices on every game forum - every single time I open a game forum and see this thread, my gut reaction is that there is something wrong with the game and someone is reporting this problem. Psychologically I think it has a bad effect on people. Maybe you could have it in only one general thread and put a sticky on it or post it on the top of the All Games Section labeling it "IF you have a technical problem". I'm afraid that people who are new to BFG may think all of the games have technical problems and be discouraged from downloading them.

 
bfgTigris
Salmon
Salmon
2,693 Posts

Re:Annie's Millions technical issues

[Post New]by bfgTigris on Mar 10, 10 10:09 AM
Hi Terri218,

Thanks for your ! The technical issues threads are a new thing we're trying in the game forums to keep our pond a little more organized. This is a space where you can post if you are having issues, that way we can track them in order to catch bugs sooner and maintain the quality of your games. The thread also helps us identify and respond to technical issues in a much more efficient manner. You'll see a technical issues in every game forum, but it doesn't necessarily indicate that there are issues with the game.

We are also working on a better way to post the titles so as not to create confusion about the technical issues thread.

Happy Gaming!

bfgTigris


 
 
 
 
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