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If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:
Frequent Crashing of Game
Game Compatibility
While we can offer a known solution for technical issues in the forums, or other tech savy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.
If you are not able to get a game working properly using our Help pages, p lease get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.
Edited on 03/11/2010 at 1:04:19 AM PST
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I have no trouble downloading any other game...I just tried 'Potion Bar' as a trial and it downloads fine, as per usual. I haven't had any trouble with Collectors Editions before or any other games. I've been to the Help Pages but everything checks out....does anyone have any other advice? It's not an installation problem, it's a download problem.
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like dolphin dice this game also says error dl, seems it does not matter if xp, vista, 7. also virus programs are all different too so thats not it either. i dont know when dolphin dl as i shut down game manager and a few days later i saw dolphin on my desktop
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by dimajo on Mar 11, 10 1:26 AM
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Have also problems downloading this game, won t start downloading and i get the message error downloading. Have windows XP, this never happened to me and i have about 50 games i bought at BF.
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Thanks Bella, Guess I'll just have to try again in a few days.
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I too am getting the "error downloading" message when trying to DL this game.
The BFG editor says to check the following:
1) Am I connected to the internet? (yes)
2) Are firewalls & antivirus progs disabled? (yes)
3) If using Firefox, do I have SSL & TSL enabled? (yes)
I still cannot get the game to DL.
Too bad ...it looks good!
ps - I am running XP with SP3, DX 9.0c, and C++. Not sure what the issue is but it's definitely not our computers!
Edited on 03/11/2010 at 1:38:22 AM PST
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ps - I am running XP with SP3, DX 9.0c, and C++. Not sure what the issue is but it's definitely not our computers!
Same specfications as my computer and the game has downloaded well and am playing the demo now. Hope your problem gets sorted for you.
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by mrsj on Mar 11, 10 2:26 AM
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won't download for me either, never had a download problem before 
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by sunnny on Mar 11, 10 2:52 AM
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Vista,,,,downloading error
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It won't download for me either and I have done everything I have been told to try I had problems over the weekend and no one got back to me until today Here is the reply I got :I think the problem might have to do with your Firewall stopping the activation. To fix this issue, what we will need to do is add the game manager (and related applications) to your Firewall and Anti-Virus software's safe list (usually referred to as "white listing") to resolve these problems. The game manager is located in your Program Files:
C:\Program Files\bfgclient
The 3 applications that need to be "white listed":
* bfgclient.exe
* bfgprocess.exe
* bfggameservices.exe
My Installation Failed
Problem Downloading & Activating Games
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Can't download either. Keep getting download error from the start.
This looks like a great game. Was hoping to get to try.
I'm running IE, Vista.
Did the game manager updates, installing with alternet method. No luck.
Tried downloading it with my anti-virus off but no luck.
Now tring to figure out how to do the firewall thing on the help page. Can't figure out how to "white list".
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That;s too bad, I have WIN7 and the DL did fine. I just finished the Demo. I wonder if you may have tried to DL too soon after it appeared? I have had a DL problem with a couple of games but when I tried again later they worked. Hope it's as simple as that.
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Thanks Woofie...appreciate you letting us know just in case, but I have tried all your suggestions and nothing.....never happened before. Hopefully the others have been able to get it working.
I can download any other game from BF now, except this one. Hopefully BF will release it to another game site at some point and I will be able to DL it there. It sounds terrific - sorry to have missed out. Have to give up now - past my bedtime in Australia!
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by Sarwyn on Mar 11, 10 3:43 AM
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Same problem here, keep getting dl error. Got win7, I am connected to the internet, AV disabled and so on. Worked for every other game I've ever downloaded from BFG.
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by biomix on Mar 11, 10 3:47 AM
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Windows 7. Error downloading. New computer. Everything up to date...???
I really wanted this game. HELP!
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While I am sad  to be unable to download this game, it is a relief to know others are having the same issues and it isn't just me!  Also the first time this has happened on BFG. Hopefully a solution will present itself soon
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Keziah000 wrote:Thanks Woofie...appreciate you letting us know just in case, but I have tried all your suggestions and nothing.....never happened before. Hopefully the others have been able to get it working.
I can download any other game from BF now, except this one. Hopefully BF will release it to another game site at some point and I will be able to DL it there. It sounds terrific - sorry to have missed out. Have to give up now - past my bedtime in Australia!
You're welcome. I tried those steps and it still won't download. I reset my modem rebooted my computer and all that stuff and still nothing!! I was able to download Poison.
Edited on 03/11/2010 at 4:13:42 AM PST
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Bluerosebat It happened this past weekend too.
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