game wont play

i have downloaded the game twice and when i open it the screen is all messed up. please help

Click on the link at the top of the page for tech support ... they have a FAQ on installation probs ... it might help

thank you

First time I tried it the screen was messed up too.
But I waited a few seconds, clicked at random and then everything was fine.
After that I've had no problems! strange but true.