Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Mystery Trackers: Train to Hellswich here.

[Post New]by Daxadillion on Aug 26, 16 12:35 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 08/26/2016 at 7:08:08 AM PST


 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Mystery Trackers: Train to Hellswich here.

[Post New]by bfgPanthalassa on Aug 26, 16 7:07 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgPanthalassa

 

Re:Please post any TECH ISSUES for Mystery Trackers: Train to Hellswich here.

[Post New]by gillianhawkes on Nov 6, 16 1:49 AM
I cannot pick up the wire in chapter 5.

 

Re:Please post any TECH ISSUES for Mystery Trackers: Train to Hellswich here.

[Post New]by grammanudge on Feb 23, 17 8:05 PM
When I tried this one - and then bought it - now I cant get past the first compartment because there is no key to open the bag to get to the unlocking device in order to be able to get out of the compartment!!! It just keeps saying use the key you found - but no key!! (altho there was one yesterday when I tried it out!!) so I went out and came in again - still the same problem,,,,Tips in the Forum say the key to the bag is out in the hall but I cant get out of the room to get into the car!! and I don't remember where I got the key from yesterday;s trail run!!!!!

 

Re:Please post any TECH ISSUES for Mystery Trackers: Train to Hellswich here.

[Post New]by Nyyanx on Jul 5, 17 3:35 PM
I am stuck in the laboratory. I cannot get back to the safe to get the hook to attach to the rope. So I cannot go any further and do not wish to start the game over again. A refund would be nice.

 
wvgx
Sea Anemone
Sea Anemone
1 Posts

Re:Please post any TECH ISSUES for Mystery Trackers: Train to Hellswich here.

[Post New]by wvgx on Aug 6, 17 10:24 AM
I am in the lab and there is nothing I can do. The hint does not work and the two things it lets me see are both unavailable. I am stuck! Anyone else?

 
 
 
 
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