bfgPanthalassa
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An Announcement regarding connection issues in the game - August 26, 2016

[Post New]by bfgPanthalassa on Aug 26, 16 2:32 PM
Hi Everyone,

It's been brought to our attention that some users have been experiencing issues connecting to the game. The Forum Moderation Team definitely understands the frustration this can cause, and we've worked to pass along the threads discussing this issue so that the appropriate team is aware and can look into the situation.

As there are many different variables that can go into addressing something like this, the Moderation Team doesn't have any specific information on when a fix may become available. However, we'll absolutely post to the forums when any new details are released.

Thank you all for your patience and understanding.

bfgPanthalassa

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:An Announcement regarding connection issues in the game - August 26, 2016

[Post New]by bfgPanthalassa on Aug 26, 16 5:19 PM
Hi Everyone,

I wanted to stop by and thank people for letting us know that some players have been able to connect to the game again. We're certainly going to continue keeping an eye on this, and the Forum Moderation Team will definitely pass along any posts we see regarding this issue.

If anyone continues to experience this problem we encourage reaching out to one of our active Moderators or contacting our Technical Support Team with a screenshot of the message. Both we and our Reps are happy to help as best we can.

In case it's useful, the following help article has steps for taking a screenshot to send:

Taking a Screenshot

Thank you all for your patience and understanding. If anyone has any questions, please feel free to PM one of our Moderators.

bfgPanthalassa

Edited on 03/11/2017 at 2:12:06 PM PST


 
 
 
 
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