Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Dead Reckoning: Snowbird's Creek Collector's Edition here.

[Post New]by Daxadillion on Aug 27, 16 12:33 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 08/27/2016 at 7:37:41 AM PST


 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Dead Reckoning: Snowbird's Creek Collector's Edition here.

[Post New]by bfgPanthalassa on Aug 27, 16 7:37 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgPanthalassa

 
jennsmom
Angelfish
Angelfish
1,207 Posts

Re:Please post any TECH ISSUES for Dead Reckoning: Snowbird's Creek Collector's Edition here.

[Post New]by jennsmom on Aug 27, 16 8:03 AM
Well, that was interesting. Played the demo without a hint of a problem. Bought the game. It downloaded, but it won't activate because of Error Code 703 (old computer - Vista). I uninstalled and am now reinstalling. Should this happen again, I will be asking for a refund because I find it unacceptable that the demo should download, activate, and play with no problems, but the purchased game will not. Hoping for the best.

 
jennsmom
Angelfish
Angelfish
1,207 Posts

Re:Please post any TECH ISSUES for Dead Reckoning: Snowbird's Creek Collector's Edition here.

[Post New]by jennsmom on Aug 27, 16 8:38 AM
Uninstalling and reinstalling appears to have done the trick. Whew!

 
adnerbfaye
Seahorse
Seahorse
25 Posts

Re:Please post any TECH ISSUES for Dead Reckoning: Snowbird's Creek Collector's Edition here.

[Post New]by adnerbfaye on Aug 28, 16 12:38 PM
Is anyone else having problems accessing the electrical board in the flooded mine? The game has worked perfectly up to this point, but will not let me do this. If I can't get to the electrical board, I can't continue the game.

 

Re:Please post any TECH ISSUES for Dead Reckoning: Snowbird's Creek Collector's Edition here.

[Post New]by mmitch1261 on Aug 28, 16 8:54 PM
I am using Windows 10. My game was fine and I was enjoying it last night. No problems at all. When I started to play today, I can't even play because the screen is flashing and jumping around. I uninstalled reinstalled and same problem.

 
elboranch
Guppy
Guppy
102 Posts

Re:Please post any TECH ISSUES for Dead Reckoning: Snowbird's Creek Collector's Edition here.

[Post New]by elboranch on Aug 30, 16 10:19 AM
Well I played the demo, then purchased it ! When I went back to play it said file was corrupt and I would have to start a new game !! Well that is annoying ,but when I did that it would tell me about the Fish signs but they weren't there ?? Then in the HOP game it told me about morphing objects but they were not there either ????? The arrows pointed to these things because they were the first ones in game but they are not there !!!!! Playing with a 2 year old computer running Windows 10 !

Edited on 08/30/2016 at 10:19:44 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Dead Reckoning: Snowbird's Creek Collector's Edition here.

[Post New]by bfgBellerophon on Sep 2, 16 1:53 PM
Hi Everyone,

I'm sorry to hear that players are experiencing various issues with this particular game.

jennsmom, I'm glad to hear that you were able to get things up and running. If players are seeing the error code 703, the following help article contains troubleshooting steps specific to this error code:

Errors 703, 801, 802, 803, and 810

For players that are experiencing display issues, the following help articles contain steps that have been known to help resolve this issue:

Game Crashing, Freezing, or Blank Screen

Windows 10

elboranch, if the above Windows 10 help article doesn't help resolve this issue, please reach out to our Technical Support Team with a Dr. Felix Report. The support team has the tools to provide steps that are specific to your computer's configurations.

If players are having trouble progressing, it may be helpful to ensure that your video card driver is current. The 'Game Crashing, Freezing, or Blank Screen' help article above contains these steps.

If issues still occur after trying troubleshooting steps provided in the articles above, please reach out to our Technical Support Team with a Dr. Felix Report. The support team has the tools to further assist.

Thank you for your patience and understanding.

bfgBellerophon


 
cpatten1
Seahorse
Seahorse
33 Posts

Re:Please post any TECH ISSUES for Dead Reckoning: Snowbird's Creek Collector's Edition here.

[Post New]by cpatten1 on Sep 7, 16 1:25 PM
Game played great until the bonus game. When I put the spear head in the cabinet the hop did not open up. Can't finish the game without it. I really don't want to start over this late in the game. Playing on windows 10.

 

Re:Please post any TECH ISSUES for Dead Reckoning: Snowbird's Creek Collector's Edition here.

[Post New]by Ka_Kwek64 on Oct 9, 16 2:07 PM
The game was playing just fine but I got stuck in The Lodge chapter as I absolutely did collect both winding keys, however the game says I only collected one . Hint doesn't work anymore, I can't do anything except start over again. Quite annoying...

Edited on 10/09/2016 at 2:22:44 PM PST


 
elmira78
Seahorse
Seahorse
37 Posts

Re:Please post any TECH ISSUES for Dead Reckoning: Snowbird's Creek Collector's Edition here.

[Post New]by elmira78 on Dec 22, 16 5:57 AM
In the bonus chapter I can't pick up the crate in the warehouse. I've tried all the suggestions posted in the forum for this game, but none of them work. I'm running Windows 10 on a PC with an INVIDIA GEForce video card.

 
 
 
 
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