Please post any TECH ISSUES for Incredible Dracula II: The Last Call Collector's Edition here.

A thread for any tech issues you may have. Please also include the operating system you are using.

Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

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Apparently, there's a glitch -- the game won't let you repair the dam, even though you have all the resources. It just keeps saying you don't have enough stone, even though you have more than enough. Shame -- it was a cute game.

Windows 10 PC,
I was unable to add a profile name, every time I tried it would kick me out of the game. So just playing under player, things seem to be ok, I am only on level 5.

CiChDa wrote:Windows 10 PC,
I was unable to add a profile name, every time I tried it would kick me out of the game. So just playing under player, things seem to be ok, I am only on level 5.

I had exactly the same experience. Tried two or three times to create a profile, but the game dumped to a small black window, which I closed. At least I didn't have to restart my computer, was able to immediately restart the game. Also using Windows 10 on a Dell 8900 XPS with NVidia GeForce GTX 745 GPU. Was able to play the entire trial as long as I didn't use a profile.

THEIR IS APPARANTLY A GLITCH IN GAME THE 25% BONUS TOO MOVE FASTER YOU CANT USE IM ON WINDOWS 7 HP PLEASE HELP THANK YOU

great game.. have loved playing it.. right up to level 40. game ends every time i try to start level 40. ???????

I am on windows 10, I get to level 10 get the spray can go to use it and the game tells me that I don't have it when it is displayed that I do, and I know I created it. I love the game so far, but very disappointed that I can't go any further.

I have Windows 10. I downloaded and played the game until the demo ran out and then I purchased it. It downloaded and installed, but when I tried to open the game, it looked like it was going to launch, but after the initial screen, it exited out to the Game Manager. I deleted and reinstalled the Game Manager. Still didn't load. Deleted and reinstalled the game. Didn't work. Deleted and reinstalled BOTH the Game Manager and the game and it didn't work. Other games are working fine, including the first Incredible Dracula. Help!

I also have Windows 10 and have the same spray paint issue but it is on level 15.

This game runs so slowly it is unplayable. The first Dracula did the same thing, but I hung in there, barely, to finish it. Apparently, this game has not improved since the first installment.

When level two started, the whole game froze and I couldn't even get to the task manager. I had to shut down my computer completely. I am running Windows 7, but my computer isn't very old nor is it slow with other games. Very disappointing.

daniellascottabq wrote:I have Windows 10. I downloaded and played the game until the demo ran out and then I purchased it. It downloaded and installed, but when I tried to open the game, it looked like it was going to launch, but after the initial screen, it exited out to the Game Manager. I deleted and reinstalled the Game Manager. Still didn't load. Deleted and reinstalled the game. Didn't work. Deleted and reinstalled BOTH the Game Manager and the game and it didn't work. Other games are working fine, including the first Incredible Dracula. Help!

I have the exact same problem.

chickie8 wrote:I also have Windows 10 and have the same spray paint issue but it is on level 15.

There is definitely an issue with the spray paint can. I also got stuck with this on level 15. I started the game again with a new profile, and now it has happened on level 11.
When I click on the billboard it says I need the paint, even though the inventory shows I have one, and because there are no more berries, I am unable to make another can, so cannot progress.
Update: started again with a third profile, and the same happened, this time on level 10. I'm giving up now until this is fixed. I am also on Windows 10.

Downloaded reinstalled uninstalled reinstalled uninstalled resintalled

Now receiving Access violations.

About to get out of the help forums and start to look for refund forums... I've never had a game from BigFish behave this poorly that wasn't a BETA.

Super laggy on Mac too - great game play, but lag makes it unplayable.

The Iron Shop still shows a label indicating that it is level 1 even after you've upgraded it and even after you've applied the upgrade bonus. It does, however, give you the additional amounts of iron, so the problem is really just with the label. It took me quite a while to figure this all out. Hope the developers can fix this error. It was very confusing to me for some time.

On level 44, I cannot collect the last spring near the Princess tent. When I click on it, it pauses the game. I restarted a few times and it continues to happen.
I'm having this same problem on Incredible Dracula, Chasing Love.
I am operating on Windows 10.
Now what?

Does anyone else have different scenes than are posted in the Strategy Guide? My level 12 involves fixing a tailor shop then a school. The strategy guide talks about solar panels. Any ideas??

Does anyone else have have a black screen with only the items to be picked up showing? There are small boxes where items like stores, dams, etc are and you must click on these to repair or visit or whatever. This occurs in my game on every level including bonus levels and in strategy guide. There, the picture of the level is just black so and the A<B<C stuff doesn't show. This looks like maybe a security issue as the little boxes look like pictures that don't show. But I don't know how to fix.???