Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Hidden Expedition: The Eternal Emperor Collector's Edition here.

[Post New]by Daxadillion on Sep 1, 16 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 09/01/2016 at 6:57:12 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Hidden Expedition: The Eternal Emperor Collector's Edition her

[Post New]by bfgBellerophon on Sep 1, 16 6:57 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
hopieq
Lobster
Lobster
87 Posts

Re:Please post any TECH ISSUES for Hidden Expedition: The Eternal Emperor Collector's Edition her

[Post New]by hopieq on Sep 2, 16 2:11 PM
not sure if technical issue, but I downloaded the trial and it said time expired. Never played it .

 
jaf21
Sea Anemone
Sea Anemone
7 Posts

Re:Please post any TECH ISSUES for Hidden Expedition: The Eternal Emperor Collector's Edition her

[Post New]by jaf21 on Sep 5, 16 2:16 PM
On my Mac, game freezes at very end when turning off windmills. Play game to slide blue circles over windmills, go to pull left handle and I have no control. Game freezes and can't do anything

 

Re:Please post any TECH ISSUES for Hidden Expedition: The Eternal Emperor Collector's Edition her

[Post New]by DixiesEmpire on Sep 7, 16 3:33 PM
It seems I'm never able to collect the souvenirs... is there a secret to this? When I look in the guide at the screen shots to help locate, they are never where they are supposed to be. Frustrating! Otherwise - great game!
Win 10

 

Hidden Expedition:The Eternal Emperor Collector's Edition

[Post New]by olivasjan on Sep 12, 16 3:59 PM
Unable to play the Bonus Chapter. I ring the bell, the nurse turns around and that is all it will let me do.

 

Re:Please post any TECH ISSUES for Hidden Expedition: The Eternal Emperor Collector's Edition her

[Post New]by buccaitty on Sep 16, 16 12:29 PM
Hello, I am unable to pick up the crossbow in Chapter 1: The Mausoleum. Please help!

 

Re:Please post any TECH ISSUES for Hidden Expedition: The Eternal Emperor Collector's Edition her

[Post New]by SophieRoxy100 on Oct 21, 16 7:08 PM
Help stuck at the windows on the 50th floor. Guards trying to get in. Can't block the doors w/ any of my collection. Hint button doesn't work. Finished game once before w/ windows 8.1. I am now on Windows 10. Ideas?

 

Re:Hidden Expedition: The Eternal Emperor Collector's Edition here. game stuck

[Post New]by SophieRoxy100 on Oct 24, 16 8:30 AM
Wondering if I will receive an install notice for my above thread. Stuck at glass doors on the 50th floor. None of the souvenirs work to block the door so the guards cant get thru. Hint does not work. Windows 10

 

months later

[Post New]by SophieRoxy100 on Jan 25, 17 7:41 AM
Have downloaded the game 4 times now. Still at glass doors with my hand on the doors holding out the guards. Never got a notice to install "fix" from tech support. I have played the game thru previously. enjoyed but not so happy now....

 

Re:Please post any TECH ISSUES for Hidden Expedition: The Eternal Emperor Collector's Edition her

[Post New]by Bugdoc on Apr 30, 17 4:32 AM
I get to the point in chapter 5 (garden) where the photo is to be placed and I can not place it anywhere. This effectively stops the game. Very annoying.

 
 
 
 
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