Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Bridge to Another World: Alice in Shadowland here.

[Post New]by Daxadillion on Sep 2, 16 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 09/02/2016 at 6:26:30 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Bridge to Another World: Alice in Shadowland here.

[Post New]by bfgBellerophon on Sep 2, 16 6:26 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
jade_en
Seahorse
Seahorse
36 Posts

Re:Please post any TECH ISSUES for Bridge to Another World: Alice in Shadowland here.

[Post New]by jade_en on Sep 8, 16 7:41 AM
Using Win 10:

When I launch the game through the desktop icon, there are loads of problems, eg the game plays so slowly that it seems like it is frozen. However, if I launch the game through the BF game mgr, then the game plays normally.

Just a tip for anyone having problems. Looks like a great game!

 

Re:Please post any TECH ISSUES for Bridge to Another World: Alice in Shadowland here.

[Post New]by opera44 on Sep 14, 16 6:44 PM
I'm worried I've accidently bought a Mac game version of Alice in shadowland instead of a PC version. I have a PC and I'm using windows 10 I downloaded my game this evening and started playing it. The game worked fine until I reached the part where I opened the box with the butterflies in the jail and received a narrative about the chest picture. My whole screen started flashing in a strobe effect then my screen turned black while I was opening the book with the A letter then after I made it through the gate the picture was all broken up and in little lines. I'm wondering if I've installed a Mac version by mistake because it showed the game was 1 GB instead of MB when I downloaded it. Hope some one can help me because it seems to be a wonderful game and I really would like to be able to play it!

 
rozinda60
Seahorse
Seahorse
25 Posts

Re:Please post any TECH ISSUES for Bridge to Another World: Alice in Shadowland here.

[Post New]by rozinda60 on Dec 3, 16 2:39 PM
hello.. my issue is i must be nearing end in tweedledum and tweedledee when i use spools and open door take the YARN HANDLE and examine portal using watch my game freezes!! and only way out of game is to close down laptop?? HELP!!!

 
rozinda60
Seahorse
Seahorse
25 Posts

Re:Please post any TECH ISSUES for Bridge to Another World: Alice in Shadowland here.

[Post New]by rozinda60 on Jan 8, 17 9:10 AM
rozinda60 wrote:hello.. my issue is i must be nearing end in tweedledum and tweedledee when i use spools and open door take the YARN HANDLE and examine portal using watch my game freezes!! and only way out of game is to close down laptop?? HELP!!!


DO I PRESUME I HAVE EITHER POSTED THIS WRONGLY OR I HAVE NO ANSWERS?

 
kega
Seahorse
Seahorse
34 Posts

Re:Please post any TECH ISSUES for Bridge to Another World: Alice in Shadowland here.

[Post New]by kega on Jan 11, 17 12:06 PM
Hi Rozinda60,

Have you gotten any answers yet? I was having the exact same problem. I did as they suggested and updated my graphics driver. Now the game works well again.
Hope this helps. If you have any more questions, you can message me.
Kega

 
dollyflower
Pufferfish
Pufferfish
1,373 Posts

Re:Please post any TECH ISSUES for Bridge to Another World: Alice in Shadowland here.

[Post New]by dollyflower on Apr 15, 17 10:31 AM
Very slow transitioning from scene to scene.

 
 
 
 
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