Error Message "Access Violation"

3 times i have had to start this game ......Access Violation error message seems to appear same place.... after i pull down the golden head (Tutenkahmen?) and place into the "space" ... have to close the game down and when you reopen it you are either given the vacant Tutenkahmen space, without the golden head or it opens to the scene behind the Tutenkahmen space, but without any implements - no movement is allowable,,, no exit,,,,, etc.

Anyone else......any hints................

I am enjoying the game....but becoming frustrated and questionning my purchase!!!

Over to the powers that be!!

P.S. not always the same area in the game...but seems to be the same screen shot.

goldenmish, I'm so sorry you're having this problem. I recommend you run and save your dxdiag file. Send an email to Tech Support and attach your dxdiag file.
...Good Luck

um ...thanks.....but would u mind expanding the "run dx...file and attach etc".......for the over 50's!!!!! wondering if just deleting existing game and reinstalling could be an easier way to go!!!! thanks for taking the time..............

I would try the uninstall and redownload to see if that fixes the problem. But if you have the same problem in the new download, I'd recommend you contact Tech Support. If you go to ?Help - see upper right corner - you can search for dxdiag and it will take you to a help screen that will tell you how to run the file. Good Luck

thank you peoples.................from the old girl!!!