Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Travel Riddles: Trip to France here.

[Post New]by Daxadillion on Sep 19, 16 12:36 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 09/19/2016 at 5:16:39 AM PST


 
leacraw
Shark
Shark
14,048 Posts

Re:Please post any TECH ISSUES for Travel Riddles: Trip to France here.

[Post New]by leacraw on Sep 19, 16 3:10 AM
Kingdom of Aurelia downloaded instead of Travel Riddles.

Edit - Actually both games downloaded. When clicking on the icon gets me into Travel Riddles but clicking on the text gets me into Kingdom...very odd!

Edited on 09/19/2016 at 3:14:29 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Travel Riddles: Trip to France here.

[Post New]by bfgBellerophon on Sep 19, 16 5:17 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for Travel Riddles: Trip to France here.

[Post New]by nolagal on Sep 19, 16 8:06 AM
Can't get the game to operate at full screen.

 
cabanaeast18
Minnow
Minnow
220 Posts

Re:Please post any TECH ISSUES for Travel Riddles: Trip to France here.

[Post New]by cabanaeast18 on Sep 19, 16 8:40 AM
The game froze. I tried everything to get out, had to shut down computer. Windows xp. By the way, even with xp, I can still download most games and many are more than a G.

 
ahma2
Guppy
Guppy
104 Posts

Re:Please post any TECH ISSUES for Travel Riddles: Trip to France here.

[Post New]by ahma2 on Oct 1, 16 2:43 AM
I just bought the game Travel riddles:trip to France. I can see it on my purchase history and it is paid.

IT WILL NOT START TO DOWNLOAD, it disappeared. This is second time I get a game which I cannot play. the first one was kingdom of Aurelia which crashed every time I tried to start it. One more time and I am a ex-member!
My PC is W 10 and only one year old.

 
ahma2
Guppy
Guppy
104 Posts

Re:Please post any TECH ISSUES for Travel Riddles: Trip to France here.

[Post New]by ahma2 on Oct 1, 16 3:06 AM
After this I bought Trip to Italy (because of timer / no timer) and guess what?
IT WON`T START TO DOWNLOAD!
What kind of games you are selling?
I looked for the forum for the Italy-games and there were several letters with tech issues.

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Travel Riddles: Trip to France here.

[Post New]by bfgPanthalassa on Oct 1, 16 3:02 PM
Hi Everyone,

I wanted to stop by here to provide help for these problems. I encourage taking a look at the following help articles, which contain steps to address freezing and display issues in the game:

Game Crashing, Freezing, or Blank Screen
Screen Resolution

ahma2, I'm sorry to hear there's been some trouble downloading your games! For this issue I suggest reading the following:

Problems Downloading or Installation Failed

If any of these problems are continuing we recommend contacting our Technical Support Team HERE with a Dr. Felix Report. Our Reps are always willing to help.

Thank you for your patience.

bfgPanthalassa

 
burf90
Flounder
Flounder
2,276 Posts

Re:Please post any TECH ISSUES for Travel Riddles: Trip to France here.

[Post New]by burf90 on Oct 8, 16 6:59 PM
leacraw wrote:Kingdom of Aurelia downloaded instead of Travel Riddles.

Edit - Actually both games downloaded. When clicking on the icon gets me into Travel Riddles but clicking on the text gets me into Kingdom...very odd!


Ok, you win. That's the weirdest game issue I've ever read in these forums. At least you can play the games, though.

 
 
 
 
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