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A thread for any tech issues you may have. Please also include the operating system you are using.
Edited on 09/28/2016 at 5:06:15 AM PST
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please note the comments that do not involve this game and are not appropriate
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Hello everyone!
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:
Game Crashing, Freezing, or Blank Screen
Game Compatibility
While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.
The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.
If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.
If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.
When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.
*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'
bfgBellerophon
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I save the game to download but it then ask what program to use to open it????? Help- please.... I have the game but would love to play this version or free to play. How do I open it?
Thanks
Windows 7 operating system
Edited on 09/28/2016 at 6:07:03 PM PST
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Hello Marcie28018,
I'm sorry that there has been some trouble downloading and installing this game. I certainly want to try to help out and would like to first provide some steps from our Help Pages that may assist.
If you are seeing trouble downloading or installing a game, the following page could help with getting that game to install properly:
Problems Downloading or Installation Failed
If those steps don't seem to help out, or if you've already tried those out, then I recommend contacting our Technical Support Team HERE with a Dr. Felix Report. Our Reps can gather data on and report issues to the right team, can provide support beyond the forums, and they're always happy to help.
Thank you for your patience and for taking the time to report the issue you are seeing, and I hope this helps out.
bfgIlinalta
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I have windows 10 on my laptop. On level 29 rope is required to be combined to make other useful items. There is NO seller of rope anywhere. I'm sure this is a glitch in the game as someone else has requested help looking for thread on same level. No one has answered their request. I HAVE re-downloaded to no avail. Please help or advise for other assistance.
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I am using Mac OSX10 Sierra and I am having issues with the game crashing. It has happened 3 times in a row on the same level. I am current on my updates and I have tried rebooting. All to no avail.
Any advice?
Thank you!
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Oddfillper, for level 29, the rope is in two crates, on the bottom path just right of center.
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by tryki on Oct 29, 16 5:15 PM
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I have recently installed this game and it freezes constantly. I have to shut it down and restart it on every level, it is so frustrating to almost complete a level only to have it freeze and have to start again. I am running a completely updated version of Windows 10. Hoping you can help.
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How do I get the crocodiles back to the pool after the pool is filled with water? I keep clicking on the alligators, have the necessary items and it just keeps repeating over and over with the same required items without moving to the pond.
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by loobi on Mar 17, 17 8:08 AM
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I'm having trouble getting back into the game. It's relatively new, but I have been playing happily for a while. Now when I try to enter I get an error message that reads
" Error:Access violation at 0x004AF367 (tried to read, 0x7FFA5A8, program terminated".
I have reinstalled the game to no avail.
The 'Help' link doesn't appear to be working either, (just get a message saying the page does not exist). All my other games working fine and I have no problems with internet access.
I'm using a PC with windows 7.
Edited on 03/19/2017 at 8:49:39 AM PST
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I'm having a problem with the characters refusing to do tasks or go to certain areas. I'm in the 20 levels. They refuse to pick cacao, refuse to upgrade buildings, and won't pick up supplies. Really annoying!
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by joy75 on Mar 19, 17 7:13 PM
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on level 27 they will not do things i ask them to do so i can cover up the booth and go on with the game.
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I, too, am having problems with the characters not gathering supplies, they won't build buildings. They run out of the truck but almost immediately return to the truck. Or they will make it to the item, but they don't accomplish that task. My resources go down when I click a space requiring resources, but as soon as the task isn't completed, the resources are put back.
I'm in the 20 levels, using Windows 10 on a laptop. I reloaded game and used the update when it came out. I'm stuck and cannot go any further.
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by ak6491 on Mar 23, 17 5:45 AM
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I'm having trouble on level 27, can't fix the stairs, the guy goes out there,resources go down, then he turns around and resources go back up.
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Like Joy75 I'm stymied on Level 27; I can't get the zombies to approach and pick up items. I've restarted it several times, and the problem areas change but I can't get through them all no matter what I do. The interesting thing is that I'd played the game with no problems a couple of times before the recent update came out; I wish I hadn't installed the update! I'm playing on Windows 10, and don't have other problems with this system.
Edited on 03/26/2017 at 9:39:25 AM PST
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