Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by Daxadillion on Oct 12, 16 12:36 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 10/12/2016 at 6:57:48 AM PST


 
driain
Seahorse
Seahorse
36 Posts

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by driain on Oct 12, 16 1:36 AM
Windows 10, game won't start, access violation ...

Edited on 10/12/2016 at 1:37:32 AM PST


 
Scottie12
Guppy
Guppy
129 Posts

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by Scottie12 on Oct 12, 16 1:55 AM
same problem with Windows 10 with access violation

 
gillydi53
Clownfish
Clownfish
703 Posts

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by gillydi53 on Oct 12, 16 2:19 AM
That happened to me but 2nd attempt it played

 
Ilkie
Seahorse
Seahorse
36 Posts

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by Ilkie on Oct 12, 16 4:21 AM
Same. Windows 10, access violation. uninstalled and reinstalled, still the same problem.

Edited on 10/12/2016 at 4:41:23 AM PST


 

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by westielover on Oct 12, 16 4:34 AM
Same again. Access violation, Windows 10

 
CiChDa
Dogfish
Dogfish
1,972 Posts

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by CiChDa on Oct 12, 16 4:40 AM
Hmmm, I have Windows 10 on my PC and the game is playing just fine.
Hope you get a solution, as this is a nice SE.

 

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by tweetybird1656 on Oct 12, 16 6:04 AM
they say that this game is for windows 10 and it is not they need to take it down and make sure that we can play it on Windows 10 cause it does not even read it or open at all. I have downloaded the game 3 times and still have the same access violation on it

Edited on 10/12/2016 at 6:06:49 AM PST


 

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by GrannySimp on Oct 12, 16 6:04 AM
Same problem, Windows 10.

 
graytori
Minnow
Minnow
215 Posts

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by graytori on Oct 12, 16 6:23 AM
Same as others. Windows 10 (a brand new computer 1 month old). Access violation. Uninstalled and reinstalled same results. Cannot play.

 
JessF
Clownfish
Clownfish
773 Posts

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by JessF on Oct 12, 16 6:47 AM
Same problem here. I have learned that sometimes trying again will get me past this, but no this time.
Too bad - I was happy to see what looked like an interesting SE game.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by bfgBellerophon on Oct 12, 16 6:59 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility.

Access Violation

Windows 10

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by bfgBellerophon on Oct 12, 16 6:59 AM
In regards to the issues that players have taken the time to post regarding Windows 10 and an access violation, we have passed this information along to the appropriate teams for investigation. If any information is brought to our attention, we will update this thread.

Thank you for your patience and understanding. Feel free to PM any of the moderators if you have any questions.

bfgBellerophon

 
Micha1234
Clownfish
Clownfish
910 Posts

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by Micha1234 on Oct 12, 16 8:24 AM
Running on Win7, 64 bit, my hint button stopped working and the map only shows where I am.

 
CiChDa
Dogfish
Dogfish
1,972 Posts

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by CiChDa on Oct 12, 16 9:01 AM
This might be important to those of you that are having a problem even playing the game.

When I watched the credits....I know - What???

Anyway, do you have Navidia drivers and are they up to date for Windows 10?

If not, that might be your problem.

I just finished the game using Windows 10 and had no problems at all.

 
kdblueey
Seahorse
Seahorse
37 Posts

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by kdblueey on Oct 12, 16 9:10 AM
WINDOWS 10

On my first attempt on playing this game, the game cursor froze. I was unable to do anything for several minutes, and I mean I wasn't able to do ANYTHING. I tried my ESC button, my WINDOWS START button, even tried the old fashion CTRL, ALT, DEL buttons. After several tries, I was finally able to get to my Windows START button and was able to restart my computer. When I attempted to play the game AGAIN, I got a DEGUB message. So at this point, I just erased the game from my computer.

On my second (AND FINAL) attempt, I received the error message that other people on this post have been receiving. I, therefore, am going to uninstall the game, and not worry about it until a FIX is in the FIXING!!

Why release something, when it's not meant to be released, much less played??

Edited on 10/12/2016 at 9:11:12 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by bfgBellerophon on Oct 12, 16 10:17 AM
Hi Everyone,

The Moderation Team apologizes for any inconvenience and frustration that technical issues can cause. We greatly appreciate players taking the time to post what they are currently experiencing. Please keep in mind that there are many permutations on the market today which can contribute to technical issues that didn't appear in testing. The appropriate teams indeed test our games before they are released to the public and we thank you for your patience as we have passed along the contents of this thread to the appropriate teams.

In regards to the Windows 10 and error message mentioned, please refer to the following help articles for troubleshooting steps:

Windows 10
Access Violation

It is highly recommended that if issues still persist, to reach out to our Technical Support Team with a Dr. Felix Report. The support team has the tools to gather this data to bring to the teams for further investigation. They also have the tools to provide steps that are specific to your computer's configurations.

We greatly appreciate your patience and understanding. If any information is brought to the moderators regarding this issue, we will post in this particular thread.

bfgBellerophon

 
hollyodie
Starfish
Starfish
58 Posts

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by hollyodie on Oct 12, 16 2:31 PM
Micha1234 wrote:Running on Win7, 64 bit, my hint button stopped working and the map only shows where I am.


Ditto!

 
acgal
Seahorse
Seahorse
27 Posts

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by acgal on Oct 12, 16 3:19 PM
Playing on windows 7 and it worked fine until the box puzzle in the casino and then the hint stopped working.

 
Kayen59
Guppy
Guppy
118 Posts

Re:Please post any TECH ISSUES for Crime Secrets: Crimson Lily here.

[Post New]by Kayen59 on Oct 12, 16 3:54 PM
Hints dont work

 
 
 
 
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