bfgIlinalta
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Post any Empress of the Deep 2: Song of the Blue Whale TECH ISSUES here only

[Post New]by bfgIlinalta on Oct 13, 16 5:24 PM
Howdy Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past depending on what device is being played on:

Game Crashing, Freezing, or Blank Screen
Mac Game Troubleshooting
General Help for iPhone and iPad Games
General Help for Android Games
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgIlinalta

Edited on 10/13/2016 at 5:25:13 PM PST


 

Re:Post any Empress of the Deep 2: Song of the Blue Whale TECH ISSUES here only

[Post New]by Krammoolb on Dec 26, 16 10:43 AM
I have the same problem with deep 2. It freezes with a white square box after each season. I have an iPad 2, 10.2. I have deleted the game and reinstalled it four or five times. Sometimes I can continue with the game if I turn the iPad off and put it to sleep. The problem reoccurs at the next season.
Help!

 
 
 
 
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