Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Haunted Hotel: Silent Waters here.

[Post New]by Daxadillion on Oct 16, 16 12:33 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 10/16/2016 at 9:40:46 AM PST


 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Please post any TECH ISSUES for Haunted Hotel: Silent Waters here.

[Post New]by bfgIlinalta on Oct 16, 16 9:40 AM
Howdy Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgIlinalta

 

Re:Please post any TECH ISSUES for Haunted Hotel: Silent Waters here.

[Post New]by waterloo4 on Oct 16, 16 3:47 PM
Moved through the first scene's door and after looking around, went into the room where the young man was dragged. Looked around etc but then I got the dreaded white screen with close-up items scattered on the screen. Playing XP. Sorry - not a buy for me.

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Haunted Hotel: Silent Waters here.

[Post New]by bfgPanthalassa on Oct 20, 16 5:02 PM
Hi waterloo4,

I'm sorry to hear that this occurred in the trial. If you're interested in troubleshooting this I suggest trying the steps in the help articles I've linked below, which have often helped with display issues like this:

Game Crashing, Freezing, or Blank Screen
Screen Resolution

If this is continuing our Technical Support Team can provide further, in-depth troubleshooting. We recommend contacting them with a Dr. Felix Report and our Reps will be happy to help.

Thank you for your patience.

bfgPanthalassa

 
 
 
 
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