bfgBellerophon
Marlin
Marlin
9,130 Posts

Please post any TECH ISSUES for Plants vs. Zombies here.

[Post New]by bfgBellerophon on Oct 27, 16 8:57 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

File Too Short Error - Plants vs. Zombies

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

Edited on 12/04/2016 at 10:12:06 AM PST


 

Re:Please post any TECH ISSUES for Plants vs. Zombies here.

[Post New]by lucyd34 on Nov 6, 16 9:42 PM
invalid file version comes up when I try to open this game which I have had since 2014 on my pc, all other games work fine, why just this game, I tried to delete and re load, did not work

 

Re:Please post any TECH ISSUES for Plants vs. Zombies here.

[Post New]by JBianco44 on Nov 20, 16 8:30 PM
I have the same problem with Windows 10. Game has worked for 2 months, and now i get invalid file version. Reloaded game and still doesnt work.

Any help out there?
I looked for hidden files but couldnt get into that directory.

 

Re:Please post any TECH ISSUES for Plants vs. Zombies here.

[Post New]by crustynotrusty on Dec 3, 16 1:58 AM
my plants and zombies also suddenly stopped working

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Please post any TECH ISSUES for Plants vs. Zombies here.

[Post New]by bfgIlinalta on Dec 4, 16 10:14 AM
Hello Everyone,

Thank you for your patience while waiting for a response. I am sorry to hear that Plants vs. Zombies isn't working as expected and wanted to drop by with some assistance as well as how to reach our Support Team should more help be necessary.

If you are seeing a 'file too short' error when trying to play the game, the following help page contains steps to resolve that issue:

File Too Short Error - Plants vs. Zombies

If you are seeing the game crash or not start as expected, the following steps can possibly help resolve that:

Game Crashing, Freezing, or Blank Screen

If you are using Windows 10 and are seeing trouble with the game besides the 'file too short' error, the following operating system specific page could have steps that can quickly resolve that issue:

Windows 10

For any problems that continue after trying those steps, we recommend contacting our Technical Support Team HERE with a Dr. Felix Report. Our Reps can gather data on and report issues to the right team, can provide support beyond the forums, and they're always happy to help.

Thank you for your patience and I hope this helps out. If there are any further questions, please feel free to PM me or any of our other moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
 
 
 
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