Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Dead Reckoning: Death Between the Lines Collector's Edition here.

[Post New]by Daxadillion on Oct 29, 16 12:35 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 10/29/2016 at 7:49:20 AM PST


 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Dead Reckoning: Death Between the Lines Collector's Edition her

[Post New]by bfgPanthalassa on Oct 29, 16 7:49 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help Pages. please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help Pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgPanthalassa

 
Sprattie
Herring
Herring
315 Posts

Re:Please post any TECH ISSUES for Dead Reckoning: Death Between the Lines Collector's Edition he

[Post New]by Sprattie on Nov 1, 16 3:40 PM
I got all the morphing objects in the main game except for the toothbrush/case in the bathroom scene. I've played twice and can't click on the toothbrush at any time - just get the "clunk" sound. Is this a glitch?

 
WilJul
Stingray
Stingray
5,670 Posts

Re:Please post any TECH ISSUES for Dead Reckoning: Death Between the Lines Collector's Edition h

[Post New]by WilJul on Nov 1, 16 9:40 PM
Sprattie wrote:I got all the morphing objects in the main game except for the toothbrush/case in the bathroom scene. I've played twice and can't click on the toothbrush at any time - just get the "clunk" sound. Is this a glitch?

I too cannot get the toothbrush/candle in the bathroom. No matter where I click the game will not allow me to pick it up, which, super frustratingly, means I can't get the morphing achievement. I'm playing on a MacBook Pro 10.8.5, how about you, Sprattie?

 
PirateGirl212
Minnow
Minnow
243 Posts

Re:Please post any TECH ISSUES for Dead Reckoning: Death Between the Lines Collector's Edition he

[Post New]by PirateGirl212 on Nov 2, 16 8:46 AM
I can't turn the pages of the SG when I do the game thinks I'm pausing it when I'm not I've haven't been able to play cause of this and I really want to. It's driving me crazy!

 
Sprattie
Herring
Herring
315 Posts

Re:Please post any TECH ISSUES for Dead Reckoning: Death Between the Lines Collector's Edition he

[Post New]by Sprattie on Nov 4, 16 7:58 PM
Yes, thanks WilJul, I forgot to add I'm playing on a MacBook Pro with El Capitan - wonder if this is a Mac issue? I've already deleted the game so it's not a problem any more, and I don't want to go to the bother of reporting it for another "free" game code I can't use, it was just a niggling annoyance while I was playing. Sometimes the issues I have are just... me.

 

Re:Please post any TECH ISSUES for Dead Reckoning: Death Between the Lines Collector's Edition he

[Post New]by Rarity_One on Nov 5, 16 5:43 PM
Hi;

Can anyone assist me with the Chapter two HOP for the glass cutter? I am stuck on the last item of the feather and book. Even when I clink on "hint" its says "I suppose I better move on"...Huh? (That's a first for an HOP hint!). Can anyone help me. I love this game and can't move on with out the glass cutter. I also play the alternate game in the HOP and cleared the whole board but the marbles reappeared and the game would not end. Anyone have any advise so I can move on?

THANKS FOR ANY ASSISTANCE.
Rarity1

Ok! I have asked "everyone else with no reply" for the last two weeks! So now I am asking "Is this a technical issue? Before I contact customer service for assistance? I have played the optional game, cleared the board and tried everything else in the HOP! Does anyone have at least a suggestion? Or do they have to refund me for a new game?

Respectfully,
Rarity_One

 
texasannie
Starfish
Starfish
48 Posts

Re:Please post any TECH ISSUES for Dead Reckoning: Death Between the Lines Collector's Edition he

[Post New]by texasannie on Nov 8, 16 8:50 AM
I couldn't get the toothbrush either. aggravating

 

Re:Please post any TECH ISSUES for Dead Reckoning: Death Between the Lines Collector's Edition he

[Post New]by flutterbyz24 on Nov 10, 16 3:58 PM
I have reached the HOP in Adam's room and there are no items listed. The hint says I better move along but there is nothing left to do. Even the strategy guide is saying the HOP is next!

 

Re:Please post any TECH ISSUES for Dead Reckoning: Death Between the Lines Collector's Edition h

[Post New]by Amy529 on Dec 2, 16 6:25 PM
Just purchased the game yesterday and while playing this evening, one of the items I was supposed to receive from a completed HOP (the magnetic key) didn't appear in my inventory. Hint says "time to move on." I've moved throughout the map in case I missed anything, reloaded the game to see if it would appear and nothing. Is this a common glitch? Do I need to start over or would it likely happen again? I'm so near the end of the mystery and now can't move forward. Great game so far but quite aggravating not being able to finish. I'm playing on a PC. Thanks for any help in advance!

Edited on 12/02/2016 at 6:26:02 PM PST


 
daggy_k
Starfish
Starfish
56 Posts

Re:Please post any TECH ISSUES for Dead Reckoning: Death Between the Lines Collector's Edition h

[Post New]by daggy_k on Dec 12, 16 11:33 AM
texasannie wrote:I couldn't get the toothbrush either. aggravating

I got the toothbrush, but only after it morphed into this shape; the other shape doesn't work indeed.

Another small thing: After playing the Hot Tub HOP I went to the extras to replay it, and the icon for the morphing object, which I had found, wasn't there. Instead, the next HOP, which I hadn't played yet, had an morphing object icon.

 
 
 
 
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