Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Spooky Solitaire: Halloween here.

[Post New]by Daxadillion on Oct 31, 16 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 10/31/2016 at 5:11:34 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Spooky Solitaire: Halloween here.

[Post New]by bfgBellerophon on Oct 31, 16 5:11 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for Spooky Solitaire: Halloween here.

[Post New]by gladysschmuck on Nov 1, 16 8:16 AM
I'm surprised to find this thread empty. This game seem pretty buggy to me. Freezing, crashing, running slowly at times. Yes, I know the drill. Just wondered if others were having issues too.

 
xanamia
Seahorse
Seahorse
31 Posts

Re:Please post any TECH ISSUES for Spooky Solitaire: Halloween here.

[Post New]by xanamia on Nov 1, 16 8:25 AM
I don't know if this is thw right place to ask for help but after downloading the trial version and trying to start it, this is the info I got:
"Access violation at 0x102095ED (tried to read from 0x00000000), program terminated."
Any help, please?
Windows 7 Professional 32xbit
Thank you

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Spooky Solitaire: Halloween here.

[Post New]by bfgBellerophon on Nov 1, 16 11:02 AM
Hi gladysschmuck and xanamia,

I'm sorry to hear that you are both experiencing issues with this particular game.

gladysschmuck, in regards to the freezing and crashing issues that are occurring, it is recommended to refer to the following help articles for troubleshooting steps:

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

xanamia, the following help articles is specific to the error message you are seeing:

Access Violation

If the issues still persist, please reach out to our Technical Support Team with a Dr. Felix Report. The support team has the tools to provide assistance based on your computer's configurations.

Thank you for your patience and understanding. Feel free to PM any of the moderators if you have any questions.

bfgBellerophon

 
xanamia
Seahorse
Seahorse
31 Posts

Re:Please post any TECH ISSUES for Spooky Solitaire: Halloween here.

[Post New]by xanamia on Nov 1, 16 3:28 PM
Thank you for the quick answer, but the problem goes on being the same. Maybe I get luckier next time.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Spooky Solitaire: Halloween here.

[Post New]by bfgBellerophon on Nov 2, 16 10:19 AM
Hi xanamia,

Thank you for trying the suggested troubleshooting steps. It is recommended to reach out to our Technical Support Team with a Dr. Felix Report since the issue continues to persist. The support team has the tools to provide assistance based on the specifications provided from the report.

Thank you for your patience and understanding. Feel free to PM any of the moderators if you have any questions. We are happy to help in any way that we can.

bfgBellerophon

 

Re:Please post any TECH ISSUES for Spooky Solitaire: Halloween here.

[Post New]by GameMan2008 on Nov 17, 16 11:43 AM
I don't seem to be able to beat level 60. It keeps saying level not available. I have played level 59 a hundred times in hopes of gaining something I may need to beat level 60.

Growing frustrated.

 
cabanaeast18
Minnow
Minnow
220 Posts

access violation

[Post New]by cabanaeast18 on Dec 7, 16 7:26 AM
same problem as xanamia. Are developers going to fix? windows xp.

 

Re:Please post any TECH ISSUES for Spooky Solitaire: Halloween here.

[Post New]by fall8me on Jan 11, 17 9:38 AM
GameMan2008 wrote:I don't seem to be able to beat level 60. It keeps saying level not available. I have played level 59 a hundred times in hopes of gaining something I may need to beat level 60.

Growing frustrated.

 
cabanaeast18
Minnow
Minnow
220 Posts

Re:Please post any TECH ISSUES for Spooky Solitaire: Halloween here.

[Post New]by cabanaeast18 on Jan 17, 17 5:23 AM
I really want to purchase this game! Because so many are getting "access violation", are the developers going to fix or is customer satisfaction and game problems not important enough to fix or even give an answer game players?

 
 
 
 
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