Please post any TECH ISSUES for Sunken Secrets(Mobile) here

Hello Tweety9, Sherikay, and Igrubba41,

Thank you for your patience while waiting for a response. I definitely understand wanting to get these particular issues resolved for the mobile version of Sunken Secrets and I'd like to try to provide some assistance as well as how to contact our Sunken Secrets Support Team if more assistance is necessary.

Tweety9, I'm really sorry our contact us form is rejecting that User ID. This has been reported to the right teams and is being worked on, and I apologize that it's stopped you from entering that User ID in the form. In this case, leave that form field blank and provide the ID in the text of the message itself. This will help our Reps provide further assistance with the issue being seen. Thank you for your patience, and our Reps will get back in touch as soon as they can.

Sherikay and Igrubba41, thank you for taking the time to let us know what happened after installing that update. Since it sounds like the game isn't opening again after updating, what I recommend is contacting our Sunken Secrets Support Team with the steps below. They should be able to assist further.

For players needing additional assistance, please contact our Sunken Secrets Support Team with your User ID (if possible), the model of the device the issue is being seen on, and what operating system that device is currently running. Our Reps are always happy to help out and will get back in touch as soon as possible.

It sounds like players here may know where to retrieve their User ID, but just in case another player is unsure where to find that or what it is, I'd like to provide a helpful article talking about User IDs in Sunken Secrets:

What is my in-game ID?

If you don't have your ID, or the form seems to reject it when entered, please still contact our team without it or by placing it in the request itself. Our Reps will help out as best they can. Thank you for your time and understanding.

Thank you all for your patience. Also, if you have any further questions, please don't hesitate to contact one of our active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Hello shazzade,

I'm sorry to hear that there was a loss of progress in the mobile verison of Sunken Secrets. We definitely want players to be able to start from where they left off as well as to receive any materials purchased in-game. Since this seems to be discussing a progress loss overall, I recommend contacting our Sunken Secrets Support Team if you haven't yet.

Please reach out to our Sunken Secrets Support Team with your current in-game User ID, the old User ID of that lost progress (if available), as well as what model of mobile device the issue is being seen on as well as what operating system version that device is running. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

It appears you already know how to retrieve that particular ID, but for any other players that may be unsure what a User ID is or where to find it, I'd like to provide the following article explaining both:

What is my in-game ID?

Thank you for your patience, and I hope this was helpful. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Hello Whitelitnin,

Before I start, I want to say welcome to the forums and that I'm sorry that the request form seems to not be taking the in-game User ID as it shows in the game. I apologize for this and want to let players know that I've contacted the teams behind the site and they are aware of and working to resolve this specific issue that is affecting players providing in-game User IDs that have different symbols in them.

At this time, what I recommend is leaving that space incomplete as it is an optional place to enter and instead provide your User ID in the body of the request itself. This will ensure that our Reps have the full ID and also will get around this issue for the moment. Thank you for understanding.

Thank you as well for your patience. I hope that workaround allows you get write in to our Sunken Secrets Support Team to receive further assistance. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Hello Jacks5 & Valentine_12,

Thank you for taking the time to report issues experienced while playing the mobile version of Sunken Secrets. I wanted to swim by real fast to provide some suggested steps to try as well as how to get in touch with our Sunken Secrets Support Team.

Jacks5, I'm sorry that the marketplace has some baskets that aren't clearing out as expected. This issue has been brought to the attention of the appropriate teams and they are currently investigating the issue further. While we don't have an update on that currently, I can provide a workaround that has helped players in the past.

Players affected by this can usually clear those baskets out by trying to sell another item in that slot, like an apple or other small, item, and as soon as it sells, it should overwrite that previous seller's picture and allow you to clear the basket again. This will mean that the original sale won't be able to be collected, but it does mean that you should be able to use that space to sell going forward. If after this workaround, the baskets aren't clearing as expected, don't hesitate to contact our Support Team using the steps later in my post.

Valentine_12, welcome to the forums! Also, I'm sorry that our contact us form seems to not want to accept that username. We definitely want to help out, so what I recommend is using the steps located below to contact our Sunken Secrets Support Team and instead of filling in the User ID section, leave it blank and provide your User ID in the body of your request. This will allow you to still contact our Reps, and provide that ID to them since the form seems to be unable to accept it at this time.

It looks like you are able to retrieve your username, and that can assist us with working with the account. However, just in case other players are unsure where to find their User ID, or what that User ID is for, the following article can provide an explanation as well as steps to retrieve it:

What is my in-game ID?

If the above suggestions do not assist or if a player would like more help, I recommend contacting our Sunken Secrets Support Team with your in-game User ID, if possible. Since that field is optional, if you're unable to provide it, for whatever reason, please continue to fill out the form to get in touch with us. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you both for your patience, and I hope this is helpful. Don't hesitate to contact one of our active Moderators with further questions. We're all happy to help and listen.

bfgIlinalta