[Post New]by kenbstuart on Mar 29, 10 1:31 PM
when i purchased this on line i thought it was a one time fee of 6.99. yet $6.99 is deducted from this account monthly.If this is a monthly fee i wish to cancel.Can anyone tell me whats up. Please

1,858 Posts


[Post New]by bfgZambezi on Mar 29, 10 2:31 PM
Hey kenbstuart,

Welcome to the forums! This is the place where you can connect with other gamers and get game play advice, but if you have a billing question, you need to get in contact with Customer Support.

You can contact Customer Support by clicking on the green envelope to the right of the screen, and then clicking "Contact Us" at the bottom left of the next page to reach the Webform. Or if you're a Big Fish Game Club member, you can connect to Live Chat through your "My Game Club" page

If you send an email and you receive an automatic reply with an incident number, it means they have gotten your message and you will receive a reply from a rep within 72 hours or so (sometimes less!).

Hope this helps!


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