bfgFlounder
Moderator
Moderator
12,864 Posts

Haunted Train: Clashing Worlds

[Post New]by bfgFlounder on Nov 16, 16 12:29 AM
Deep Shadows, creators of the Tales of Terror series, invites you to climb aboard Charon's mystical train for another Haunted Train mystery!



A strange supernatural phenomenon has appeared suddenly in Amsterdam, claiming many victims. As you investigate, you begin to have strange visions of another dimension, where mysterious figures hint at a diabolical plan. Unless you stop it, the destruction will spread from city to city until the entire world is destroyed! Will you track down the source of the phenomenon and save the world? Or will your investigation be derailed by disaster? Find out in this thrilling Hidden Object Puzzle Adventure game!

 
roxycavalier
Stingray
Stingray
5,621 Posts

Re:Haunted Train: Clashing Worlds

[Post New]by roxycavalier on Nov 16, 16 12:38 AM
The same Tech issues that never got resolved are still present.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Haunted Train: Clashing Worlds

[Post New]by bfgBellerophon on Nov 16, 16 9:58 AM
Hi roxycavalier,

I'm sorry to hear that technical issues are present in your game. Since we don't have the tools to troubleshoot from the forums, it is highly recommended to reach out to our Technical Support Team. The support team is always happy to help in any way that we can.

We also ask that technical issues be placed in the designated thread. I'll include a link below:

Please post any TECH ISSUES for Haunted Train: Clashing Worlds here.

Thank you for your patience and understanding as posting in the above thread helps the Moderation Team identify trends to alert to the appropriate teams.

bfgBellerophon

 
roxycavalier
Stingray
Stingray
5,621 Posts

Re:Haunted Train: Clashing Worlds

[Post New]by roxycavalier on Nov 17, 16 12:22 AM
When you release a game for purchase, there should be no technical difficulties, The developer should have figured that out before hand and not depend on Big Fish Members as the guinea pigs!

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Haunted Train: Clashing Worlds

[Post New]by bfgPanthalassa on Nov 17, 16 12:24 PM
Hi roxycavalier,

The Moderation Team absolutely understands the frustration and concern that can come up when technical issues are appearing in games. Our teams here want people to be able to enjoy the games they purchase without experiencing problems or glitches, and so all of our games are tested before release on a variety of different platforms. However, since there are increasingly large numbers of software and hardware configurations available for computers, sometimes unforeseen issues can come up.

As bfgBellerophon mentioned, we don't have access to tools to provide in-depth help for problems that may arise. However, if you contact our Technical Support Team HERE with a Dr. Felix Report our Reps will be happy to help as best they can.

We also have some help articles available with some quick, simple troubleshooting steps. If you'd like to take a look, I've included a few below that can help with a variety of problems:

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator
Game Compatibility

In order to help the Moderation Team track emerging trends, if you'd like to discuss or report any technical problems we ask that you please post to the following thread:

Please post any TECH ISSUES for Haunted Train: Clashing Worlds here.

Posting there will also help us keep the forums organized, making them more accessible for all of our users. Thank you for your understanding.

bfgPanthalassa

 
 
 
 
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