Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Holiday Mosaics Christmas Puzzles here.

[Post New]by Daxadillion on Dec 14, 16 12:42 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 12/14/2016 at 6:37:52 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Holiday Mosaics Christmas Puzzles here.

[Post New]by bfgBellerophon on Dec 14, 16 6:38 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for Holiday Mosaics Christmas Puzzles here.

[Post New]by lhouglan on Jan 2, 17 6:41 AM
I just reached the Virtuoso level and when I try to work the first puzzle, I couldn't figure out where to put any of the pieces and the pieces that were already on the board looked like they were overlapping. I used the "?" at the top to tell me where to put a piece and it had me place it in a spot that was half on and half off the board. I feel like this is a glitch because some of the hints I got had me placing them so far off the board that I physically couldn't place them where they were telling me to. I'm using an iMac and have never had any issues playing these games in the past.

 

Re:Please post any TECH ISSUES for Holiday Mosaics Christmas Puzzles here.

[Post New]by ocnorsk on Jan 10, 17 12:20 PM
I'm having the same problem. I haven't got a clue what I'm supposed to be doing. I have pieces that match up perfectly, but won't set. Sometimes, if you hit the hint button, and are fast enough, the piece that is half off the board will set. On the first picture, the scissors are clearly in the center. But they place at the lower left corner. Even if you match one of the pieces, it won't set. Seems like a tech issue to me, but maybe there is something I'm supposed to do that eludes me.
Mac OS 10.11.16

Edited on 01/10/2017 at 12:21:35 PM PST


 

Re:Please post any TECH ISSUES for Holiday Mosaics Christmas Puzzles here.

[Post New]by kukutoo on Jan 13, 17 6:23 PM
Same issue, level 81. Tried the next level, and the same thing.
Pieces on Puzzle in the wrong places, and can't add any from the right.

Also on a MAC computer.

Please let us know how to fix this.

 
 
 
 
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