xanadu3251
Guppy
Guppy
130 Posts

What the heck!!!!

[Post New]by xanadu3251 on Dec 16, 16 4:04 PM
I have now uninstall and reinstalled my game 10 times today. Today is the first day that I could try to play the winter event and it keeps freezing!

 
susiewastaken
Salmon
Salmon
2,847 Posts

Re:What the heck!!!!

[Post New]by susiewastaken on Dec 16, 16 8:25 PM
Your whole game or just the private room?
The following was posted up in the locked threads:

An Announcement Regarding Freezing Issues- December 15, 2016

by bfgBellerophon on Dec 15, 16 11:46 AM
Hi Everyone,

I wanted to pop in here and let players know that the Midnight Castle teams have provided new information to the moderators. For players that are experiencing the freezing issue with their Christmas Room, please try to click on the private room icon and then the tree quickly before the tutorial pops up. This will help ensure that the room is open and available to players without the freezing occurring.

If you continue to experience issues, please reach out to our Technical Support Team with your player ID and details of what steps you have taken. This will help aid in the investigation. For your player ID, please refer to the help article included in the first post above.

We greatly appreciate player's patience and understanding. Feel free to PM any of the Active Moderators if you have any questions.

bfgBellerophon

 
xanadu3251
Guppy
Guppy
130 Posts

Re:What the heck!!!!

[Post New]by xanadu3251 on Dec 26, 16 1:54 PM
It was the whole game, but it is working fine now.

 
 
 
 
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