bfgIlinalta
Moderator
Moderator
3,807 Posts

Please post any TECH ISSUES for Cooking Academy: Restaurant Royale (PC) here.

[Post New]by bfgIlinalta on Dec 22, 16 10:30 AM
Howdy Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to Big Fish Games Help. Using Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. That said, just in case it is helpful, the following is a link to the old Tech issues page, as sometimes there's great workarounds and suggestions there:

Post your Cooking Academy: Restaurant Royale (PC) Technical Issues Here Only!

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our help articles, please get in touch with our Customer Support team. You can find a link to contact our Technical Support Team HERE

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgIlinalta

Edited on 03/11/2017 at 1:58:01 PM PST


 

Re:Please post any TECH ISSUES for Cooking Academy: Restaurant Royale (PC) here.

[Post New]by Lillyona on Dec 25, 16 4:29 PM
This game continuously tells me it can not connect to the server. I have tried uninstalling it, and reinstalling it multiple times and it does not work. I am upset about this as I have made purchases on this game and would like to keep my moneys worth on my current profile. Can you please fix this issue?

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Cooking Academy: Restaurant Royale (PC) here.

[Post New]by bfgBellerophon on Dec 27, 16 2:29 PM
Hi Lillyona,

Thank you for taking the time post what you are experiencing in this thread. I'm sorry to hear that you are experiencing a technical issues when trying to play this game. Since it sounds like further troubleshooting is needed, please reach out to our Technical Support Team. The support team has the appropriate tools to further assist. If you are able, please provide a screenshot of the error message you are seeing. Just in case it's needed, I'll include a help article below:

Taking a Screenshot

Thank you for your patience and understanding. Feel free to PM any of the moderators if you have any questions. We are happy to help in any way that we can.

bfgBellerophon

Edited on 03/11/2017 at 1:43:30 PM PST


 
 
 
 
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