Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Mystery Case Files: Broken Hour here.

[Post New]by Daxadillion on Dec 23, 16 12:37 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 12/23/2016 at 9:27:19 AM PST


 

Please post any TECH ISSUES for Mystery Case Files: Broken Hour here.

[Post New]by Puppylove3 on Dec 23, 16 6:56 AM
will not open up have tried downloading 2 times

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Mystery Case Files: Broken Hour here.

[Post New]by bfgPanthalassa on Dec 23, 16 9:27 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Big Fish Games Help Pages. Using our Big Fish Games Help Pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Problems Downloading or Installation Failed

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help Pages. please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help Pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgPanthalassa

 

Re:Please post any TECH ISSUES for Mystery Case Files: Broken Hour here.

[Post New]by docbagby on Dec 30, 16 4:29 PM
Clockwork mechanism.puzzle can not be done. The third t piece is not there.

 

Re:Please post any TECH ISSUES for Mystery Case Files: Broken Hour here.

[Post New]by Redcrx on Jan 23, 17 9:31 AM
I'm on Windows 10. For both the collectors edition of the game, and the regular, which I purchased, will not save my profile. I create one, play part of the game and when I exit, I go back to the beginning screen where it asks to create a profile. The one I have been using is not there, so I have to start over at the beginning of the game.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Mystery Case Files: Broken Hour here.

[Post New]by bfgBellerophon on Jan 23, 17 12:20 PM
Hi docbagby and Redcrx,

Thank you for taking the time to post in this thread. I'm sorry to hear that technical issues are present when trying to play this game.

docbagby, it is recommended to ensure that your video card driver is current. If the third piece still doesn't appear, please try to run the game as an administrator. These steps will ensure that the game has the necessary permissions to run as it should.

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

Redcrx, welcome to the forums! Since you mentioned the Windows 10 system, please refer to the following help article for troubleshooting steps:

Windows 10

If issues still persist, players are welcome to reach out to our Technical Support Team. The support team has the appropriate tools to further assist.

Thank you for your patience and understanding. Feel free to PM any of the moderators if you have any questions. We are happy to help in any way that we can.

bfgBellerophon

 
 
 
 
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