bfgIlinalta
Moderator
Moderator
3,807 Posts

Please post any TECH ISSUES for Beyond the Unknown: A Matter of Time Collector's Edition here.

[Post New]by bfgIlinalta on Jan 8, 17 12:26 PM
Howdy Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgIlinalta

 
steve_san
Clownfish
Clownfish
586 Posts

Re:Please post any TECH ISSUES for Beyond the Unknown: A Matter of Time Collector's Edition here.

[Post New]by steve_san on Apr 24, 17 8:47 AM
There is a problem in the Bonus game.

When you click on the Phone (which includes your map, notes, etc.), the game immediately crashes and closes. Apparently this was reported on the other Tech issues thread, but has not yet been addressed.

Please look into this.



 
 
 
 
Go to: