bfgIlinalta
Moderator
Moderator
3,807 Posts

Please post any TECH ISSUES for Call of Atlantis: Treasures of Poseidon here!

[Post New]by bfgIlinalta on Jan 31, 17 10:33 AM
Howdy Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Windows 10
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgIlinalta

 
plat1098
Minnow
Minnow
208 Posts

Re:Please post any TECH ISSUES for Call of Atlantis: Treasures of Poseidon here!

[Post New]by plat1098 on Mar 1, 17 9:09 AM
Yes, I'll start it off: you're suddenly booted out of game altogether, most frequently after doing a hidden object puzzle, but can occur during scene changes to my observation. Un/reinstalling does not cure it. No Windows issues at all. No hardware overheating, though I've found games by this developer tend to run hotter than others. Still, heat is not the cause for me.

Windows 10 64 bit v. 1607. This is probably a waste of time as the developer group hasn't updated its catalog or games in probably years. Might just have to "live" with it, right?

 
MikeCod
Jellyfish
Jellyfish
16 Posts

Re:Please post any TECH ISSUES for Call of Atlantis: Treasures of Poseidon here!

[Post New]by MikeCod on Apr 18, 17 12:55 AM
Exactly the same as plat1098 above, same system, OS, experience. One thing to add is the crash always happens quickly, roughly after 5 minutes.

llinalta, your 3 links above no longer work—the ones for Win10 etc. They redirect to…
https://bigfishgames.zendesk.com/hc/en-us/articles/438
https://bigfishgames.zendesk.com/hc/en-us/articles/166
https://bigfishgames.zendesk.com/hc/en-us/articles/2343
…which all error out with:

"oops

The page you were looking for doesn't exist

You may have mistyped the address or the page may have moved"

 
 
 
 
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