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A thread for any tech issues you may have. Please also include the operating system you are using.
Edited on 02/14/2017 at 6:40:34 AM PST
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Reached lvl 7 and hollys disappeared . Shame I would have bought this one . Will try later she may be on a coffee break  windows 10
Edited on 02/14/2017 at 4:04:30 AM PST
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Mine keeps crashing after every level
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I HAVE purchased this game ..it keeps crashing and on level 6 holly wont appear game just freezes or crashes. I'm not happy. i'm finding a lot of my games I have purchased crash or stop working. Brand new laptop less than 2 months old. all updates are completed etc. are you going to fix this or am i going to stop purchasing from big fish.
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I purchase the game and now it is crashing also
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mine crashes too would have bought it but not when it doesnt work
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Game keeps crashing, won't start on lvl4.
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This game keeps crashing I enjoy this sort of game and would have bought it if it was working.
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Hello everyone! If you are having problems getting the game to work correctly, we highly recommend going to our Big Fish Games Help Pages. Using our Big Fish Games Help Pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past: Game Crashing, Freezing, or Blank Screen Game Compatibility Run game as Administrator While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix. If you are not able to get a game working properly using our Help Pages. please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help Pages. When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible. In regards to the crashing issues mentioned here, I've gone ahead and passed this information to the appropriate teams. If any information is brought to our attention, we will update the forums to inform the players. In the meantime, players are encouraged to try the troubleshooting steps in the above help articles.
Edited on 02/14/2017 at 9:06:09 AM PST
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Game won't start. It gets to the title screen and won't load, freezes in mid-load. Tried several times, same thing. Windows XP
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Game won't start. It stays frozen at the big fish games logo. Playing on windows 10.
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by tago04 on Feb 14, 17 12:07 PM
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I'm at level 4 in India (were the bag guy does something with the hairdresser's visa), the dance master will walk in and then nothing happens. No mc, no anything just the dance master and me looking at each other and wondering what the heck is going on.
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Keeps crashing. Seems like it crashes when I am purchasing upgrades. Constantly.
Most of the time you can't even play a level. WINDOWS 10
Edited on 02/14/2017 at 1:33:40 PM PST
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Hello Everyone,
It sounds like players are not able to continue playing the game due to it crashing when starting up or while playing. I apologize that players are seeing the game crash and I'd like to provide some preliminary troubleshooting to see if that can quickly help with that issue.
For players seeing the game crash in Windows while playing, I recommend seeing if the following page of general steps is able to help out:
Game Crashing, Freezing, or Blank Screen
Alternatively, this issue may be able to be addressed by giving the game more permissions to run smoothly. Doing this may also assist if the game seems to get stuck at specific points or doesn't interact as expected. If a player would like to try to run the game as an Administrator, the following page contains a guide on how to do that:
Run Game as Administrator
For any problems that continue after trying those steps, I recommend contacting our Technical Support Team HERE. Our Reps are always happy to provide help and will do their best to get back in touch as soon as possible.
Thank you for your patience, and I hope this has been able to assist. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.
bfgIlinalta 
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have purchased and it constantly crashes after i buy a new upgrade
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