Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Midnight Calling: Valeria here.

[Post New]by Daxadillion on Feb 17, 17 12:38 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 02/17/2017 at 5:15:50 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Midnight Calling: Valeria here.

[Post New]by bfgBellerophon on Feb 17, 17 5:16 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Big Fish Games Help Pages. Using our Big Fish Games Help Pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Teamcan also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help Pages. please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help Pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for Midnight Calling: Valeria here.

[Post New]by maybopper on Feb 20, 17 1:34 PM
I can't grab the gear that was behind the brick. My cursor doesn't change to a hand.

Edited on 02/20/2017 at 1:34:41 PM PST


 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Midnight Calling: Valeria here.

[Post New]by bfgPanthalassa on Feb 23, 17 3:32 PM
Hi maybopper,

I'm sorry to hear that there's been some trouble collecting one of the items in the game. In this situation the Forum Moderation Team often encourage checking out our help articles. I've gone ahead and included one below that contains versatile troubleshooting steps, and I suggest giving them a try:

Game Crashing, Freezing, or Blank Screen

If this continues, the best thing to do is contact our Technical Support Team HERE. The forums unfortunately don't contain the tools needed to provide further assistance, however our Reps will certainly be happy to help as best they can.

Thank you for your patience.

bfgPanthalassa

 
 
 
 
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