Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Mosaic: Game of Gods II here.

[Post New]by Daxadillion on Feb 22, 17 12:35 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 02/22/2017 at 6:40:36 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Mosaic: Game of Gods II here.

[Post New]by bfgBellerophon on Feb 22, 17 6:40 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Big Fish Games Help Pages. Using our Big Fish Games Help Pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Teamcan also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help Pages. please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help Pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
romany09
Guppy
Guppy
156 Posts

Re:Please post any TECH ISSUES for Mosaic: Game of Gods II here.

[Post New]by romany09 on Mar 23, 17 3:06 PM
I really like the music and the relaxing mood of fitting the pieces together, nicer than a jigsaw. I got to the 10th level and clicked off and left the room for a moment. When I came back I had a DOS message about a crash dump. Had to close down by holding the button (alt/ctrl/delete didn't work). When I restarted my computer I got the DOS screen with restarting in safe mode. That was yesterday. Today, decided to try the game and it took me back to the first level, everything else (the 9 levels that I completed) was wiped out! Just thought I'd pass that along to the developers...

Edited on 03/23/2017 at 3:07:46 PM PST


 
 
 
 
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