Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Spellarium here.

[Post New]by Daxadillion on Feb 27, 17 12:35 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 02/27/2017 at 5:12:38 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Spellarium here.

[Post New]by bfgBellerophon on Feb 27, 17 5:12 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Big Fish Games Help Pages. Using our Big Fish Games Help Pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Teamcan also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help Pages. please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help Pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
PCThurman
Jellyfish
Jellyfish
11 Posts

Re:Please post any TECH ISSUES for Spellarium here.

[Post New]by PCThurman on Mar 10, 17 3:43 PM
I am using a PC on windows 10

The game crashes when using a star and then the level finishes at the same time. This has happened twice now.

 
FRHgames
Parrotfish
Parrotfish
433 Posts

Re:Please post any TECH ISSUES for Spellarium here.

[Post New]by FRHgames on Mar 10, 17 8:13 PM
Dear PCThurman,
Can you add more details about "level finishes at the same time"?
p.s. we test our game on windows 10, it should work.

 
phuquemoi
Jellyfish
Jellyfish
17 Posts

Re:Please post any TECH ISSUES for Spellarium here.

[Post New]by phuquemoi on Mar 25, 17 5:36 PM
I was having problems on level 50. I play on a MacBook Pro, operating on OS 10.11.6.
Pro When I try and play the game, it shuts down. I tried uninstalling the game and reloaded it again. Same results....

 
FRHgames
Parrotfish
Parrotfish
433 Posts

Re:Please post any TECH ISSUES for Spellarium here.

[Post New]by FRHgames on Mar 26, 17 9:14 AM
No ideas. We couldn't reproduce it.

 
phuquemoi
Jellyfish
Jellyfish
17 Posts

Re:Please post any TECH ISSUES for Spellarium here.

[Post New]by phuquemoi on Mar 26, 17 10:38 AM
Why was I able to play the first 50 levels and now....nada?? Money refunded would be nice.

Edited on 03/27/2017 at 11:29:05 AM PST


 

Re:Please post any TECH ISSUES for Spellarium here.

[Post New]by EZTAYLOR13 on Apr 9, 17 6:06 PM
Downloaded and played demo without any issues. Bought the game. Clicked the "install" button on the purchase page. Game shows up in Game Manager as activated. When opening the game, a black/blank screen appears, name of game at the top, but only get a rotating circle. Have uninstalled and reinstalled twice. No difference. I'm have a PC and am using Windows 10.

 
FRHgames
Parrotfish
Parrotfish
433 Posts

Re:Please post any TECH ISSUES for Spellarium here.

[Post New]by FRHgames on Apr 9, 17 9:17 PM
please try to contact BFG support.

 

Re:Please post any TECH ISSUES for Spellarium here.

[Post New]by QueenBigFish on Apr 16, 17 4:30 PM
Hi, I'm on level 72 and I have been matching 3 items with the cannon after the first blast of the cannon and it will not proceed in the game. I have attempted to complete this level 6 times and failed because of the cannon issue.

Please help me?

Thank you for your assistance.

Donna

 
FRHgames
Parrotfish
Parrotfish
433 Posts

Re:Please post any TECH ISSUES for Spellarium here.

[Post New]by FRHgames on Apr 17, 17 3:57 AM
Dear QueenBigFish,
Fire the cannon then drag the key to the lock. The locked coin unlocks. Then make a Rocket to collect it.

 

Please post any TECH ISSUES for Spellarium here.

[Post New]by Hypercarnivore on May 21, 17 2:11 AM
Daxadillion wrote:A thread for any tech issues you may have. Please also include the operating system you are using.


I am using Windows 7. I'm stuck on level 72 (in my second time through the game) and can't fire a bottle rocket because I can't get a star. Is there any other way to fire the bottle? -- I'm a newbie, so answers need to be very simplistic. Thanks.

 
FRHgames
Parrotfish
Parrotfish
433 Posts

Re:Please post any TECH ISSUES for Spellarium here.

[Post New]by FRHgames on May 22, 17 7:23 PM
here's the walkthrough video:
https://www.youtube.com/watch?v=8XCYzSjGhFo

 
 
 
 
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