bfgPanthalassa
Flounder
Flounder
2,450 Posts

Please post any TECH ISSUES for Unsolved Mystery Club: Ancient Astronauts Collector's Edition her

[Post New]by bfgPanthalassa on Mar 3, 17 12:53 PM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgPanthalassa

Edited on 03/03/2017 at 12:54:30 PM PST


 
ELIZABEAD
Squid
Squid
64 Posts

Bludgeon

[Post New]by ELIZABEAD on Jul 24, 17 8:22 AM
From reading comments from other fish, I am pretty sure this is a tech issue. I cannot place the bludgeon on the little spot that it is supposed to go on. I know a lot of people have had this issue. I so want to play this game. It is very, very interesting. Please, please can you fix this?

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Please post any TECH ISSUES for Unsolved Mystery Club: Ancient Astronauts Collector's Edition

[Post New]by bfgIlinalta on Aug 14, 17 4:15 PM
Hello ELIZABEAD,

First, I want to thank you for your patience while waiting on a response. I definitely understand wanting to have an older, previously reported issue, resolved, and can also say that these reports were provided to the right teams when they were first reported. Also, I can say that the Forum Moderation Team hasn't received any information regarding changes made to the game since the most recent update nor about the investigation regarding this issue.

While the Forum Moderation Team is unable to perform these investigations or make in-game changes, we are able to provide details such as this to the right teams and convey their responses and changes to our players. It is up to the teams behind the game to resolve issues such as this, and as soon as we receive details regarding an update resolving this issue or changes made to the game, a moderator will be certain to provide an announcement.

If you haven't already, and are unable to progress in the game, I recommend contacting our Technical Support Team for further assistance if you haven't already. Our Reps have the tools necessary to gather more information for investigations and will also ensure you're not stuck with a game you're unable to play.

Thank you for your patience and understanding. If there are any further questions, please feel free to PM me or any of our other moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
 
 
 
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