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A thread for any tech issues you may have. Please also include the operating system you are using.
Edited on 03/12/2017 at 9:05:27 AM PST
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Howdy Everyone,
If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:
Game Crashing, Freezing, or Blank Screen
Game Compatibility
While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.
The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.
If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.
If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.[/color]
*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'
bfgIlinalta 
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Installed game will start, but not open. Quick flash of BFG splash page, the minimizes itself into the tool bar. Win10.
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I was doing the compass mini and the "S" would not go into the south slot. Also, I had to "C.A.D" to get out of the game. When I went into the game again it was still stuck. Del the game.
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by hsemse on Mar 14, 17 9:06 AM
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I am getting a security key prompt. What's with that? Finally figured it out. Uninstalled the game completely and reinstalled. worked fine after that. Was just a weird glitch I guess.
Edited on 03/14/2017 at 3:54:36 PM PST
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