Mod please move this to correct place , help needed for casino clubs

[Post New]by kchick7990 on Mar 23, 17 2:54 AM
Firstly i would like to apologise for this not being in the right place, i hardly post here and spent quite some time looking for big fish casino related forum and on my search and advanced search it kept saying nothing found or threads was locked.

I am having issues with clubs in casino, i joined a club yesterday and all was fine however later that day when i click my club i cannot see the clubs information anymore, the daily challenges etc. Basically the home page wont load in clubs . However when i click next tab along the search i can search and click open other clubs . I have tried reloading the page and problem still exists. When i am playing on slots my crown shows and club points go up as normal. This error is a problem for me as it means i cant see daily challenges, collect any chips or even fund my club. I would greatly appreciate some help and also if anyone wishes to explain how to post in the correct forum that would be great too.

Thanks for reading

Edited on 03/23/2017 at 2:56:07 AM PST


 
bfgPanthalassa
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Re:Mod please move this to correct place , help needed for casino clubs

[Post New]by bfgPanthalassa on Mar 23, 17 9:37 AM
Hi kchick7990,

I'm sorry to hear that there's been some trouble viewing the My Clubs page in Big Fish Casino! The Moderation Team definitely wants people to be able to play their games without experiencing glitches like this, and I completely understand wanting to find help in the forums.

If you're playing Big Fish Casino on a browser, it may help to try restarting the specific browser you're using. This will help make sure that everything is able to load correctly, and can be useful when issues like this arise.

If you continue to see this problem after restarting the browser, or are playing on a mobile device, the best thing to do is contact our Big Fish Casino Support Team with your Friend Code. Unfortunately the forums don't contain the tools we'd need to provide assistance for this issue. However our Reps will be happy to help, and are able to offer customized support. Some info on locating the Friend Code can be found on that Support Team page, if needed.

I do need to mention that, at this time, we don't have a Big Fish Casino forum available. Because of this, and since we ask that discussions stay specific to each forum's game, I'm going to go ahead and lock this thread in order to keep things organized and accessible.

While we don't have a Big Fish Casino forum available, we definitely want to make sure that players are able to find assistance for issues like this. If you come across any problems or glitches in the future please feel free to reach out to that Big Fish Casino Support Team. Additionally, our Big Fish Casino Help site is always available with some quick troubleshooting options.

Thank you for your understanding.

bfgPanthalassa

 
 
 
 
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