Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Wave of Time here.

[Post New]by Daxadillion on Mar 27, 17 12:46 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 03/27/2017 at 5:14:52 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Wave of Time here.

[Post New]by bfgBellerophon on Mar 27, 17 5:15 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.[/color]

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
Kathilisa
Herring
Herring
366 Posts

Re:Please post any TECH ISSUES for Wave of Time here.

[Post New]by Kathilisa on Mar 27, 17 8:09 AM
Hi, well I know I'm on XP which is old, but I can't see the writing in this game. The graphics and sound are fine, but where the text should be, are just blocks of pink.

I muddled my way through the options, and listened to the voice-over, but I am unable to proceed without knowing what the bar at the top is telling me to do.

it's a shame as this looked good

Any ideas what I can do?

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Wave of Time here.

[Post New]by bfgBellerophon on Mar 27, 17 8:24 AM
Hi Kathilisa,

Thank you for taking the time to post in this thread. I'm sorry to hear that there is some trouble seeing the text within the game. We definitely want to help make your game enjoyable by the ability to read the text.

Keep in mind that while Windows XP may be older than other operating systems, it is one of the requirements for this game and should be able to run properly. With what you are experiencing, please try to run the game as an administrator. This will help the game obtain the necessary permissions to run as it should. I'll include a Big Fish Games Help page below with these troubleshooting steps:

Run Game as Administrator

If you continue to have issues, feel free to reach out to our Customer Support Team. The support team has the tools to provide further assistance.

Thank you for your patience and understanding. If you have any questions, feel free to PM any of the moderators. We are happy to help in any way that we can.

bfgBellerophon

 

Re:Please post any TECH ISSUES for Wave of Time here.

[Post New]by kjrussell3 on Mar 27, 17 1:47 PM
Game downloaded fine but will not open past the first screen showing producer's name - gives me an "error message" - then shuts down. Running Windows 7.

 

Re:Please post any TECH ISSUES for Wave of Time here.

[Post New]by marijkee123 on Mar 29, 17 11:48 AM
kjrussell3 wrote:Game downloaded fine but will not open past the first screen showing producer's name - gives me an "error message" - then shuts down. Running Windows 7.


Here the same problem, it is an acces violation error code, I play also on Windows 7 an never had this problem before

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Wave of Time here.

[Post New]by bfgBellerophon on Mar 29, 17 1:40 PM
Hi kjrussell3 and marijkee123,

I'm sorry to hear that you are both experiencing an error message when trying to play this game. It is recommended to refer to the following Big Fish Games Help page as it is specific to the error message mentioned:

Access Violation

If the error message continues to be appear, please reach out to our Customer Support Team. The support team is always happy to provide further assistance based on your computer's configurations.

Thank you for your patience and understanding. If you have any questions, you are more than welcome to PM any of the moderators. We are happy to help in any way.

bfgBellerophon

 

Re:Please post any TECH ISSUES for Wave of Time here.

[Post New]by ol56booker on Apr 4, 17 5:45 PM
Great... yet another BF game that doesn't work!
As someone else noted, pink buttons with no text.
Waste of a credit!

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Wave of Time here.

[Post New]by bfgPanthalassa on Apr 6, 17 2:47 PM
Hi ol56booker,

I'm sorry to hear that you're not seeing text on those buttons! If you're interested in troubleshooting the issue, our help articles may be able to assist. I went ahead and included a couple below that can be useful in a variety of different situations, and can help to ensure that games have the resources needed to run properly:

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

If the problem continues, I recommend contacting our Technical Support Team HERE. Our Reps are always willing to assist, and can even provide replacements or refunds if needed.

Thank you for your patience.

bfgPanthalassa

 
renecharb
Starfish
Starfish
48 Posts

Re:Please post any TECH ISSUES for Wave of Time here.

[Post New]by renecharb on Apr 12, 17 3:24 PM
am i the only one that when you want to get out of the current scene nothing happens. can't get out of current page

 
Lilac13
Parrotfish
Parrotfish
490 Posts

Re:Please post any TECH ISSUES for Wave of Time here.

[Post New]by Lilac13 on Apr 19, 17 4:59 PM
av73 and I have same problem:
once i got to the point of finding all of the balls in the box and collect the item the only thing i can do is move the cursor around. I can not click on anything in the game including the menu to log quit the game. I have to exit the game via task manager and when i restart the game it stops at the same point again. Anyone else have this issue?????

happens to me too. I may start game over w/ new profile and see if that helps. if not, will get a refund/free game coupon from customer service. Am playing on Windows 8.

Edited to add: started over w/ new profile and no glitch, played thru to the end.


Edited on 04/19/2017 at 7:56:58 PM PST


 

Re:Please post any TECH ISSUES for Wave of Time here.

[Post New]by Maeve_Turin on Apr 27, 17 11:31 AM
1. Sound: with all sound options muted, the character dialogue continues to override the mute. The startup music plays as well, though my profile has music muted as an option. I've checked, the all of the muting is still selected when these happen. I've uninstalled the game and all program files and reloaded it, with the same problem occurring on the fresh game start.

2. MiniGame #1: This is the one where there is an 11 x 11 number grid and a weight on a chain at the side of the device. I have enough numbers engaged for the weight to be at the highest level, but nothing happens. Have up to 75 numbers flipped at the most. It would help to have info on the goal, must all 121 numbers be turned?
(love this minigame, though, even if I didn't "win" it yet!)

Thanks,
M_T

 

Re:Please post any TECH ISSUES for Wave of Time here.

[Post New]by Winnibigoshish on Jul 6, 17 1:43 AM
Made it to the dungeon, where I failed to complete the cat trying to evade the gates, and the game stopped. I see the game on the screen, and can move the cursor, but clicking on anything does not work. Cannot even exit the game via 'menu', because clicking with the cursor doesn't connect with anything, so nothing works.
I see that there was an update to this game in April of 2017, so I'm assuming that I have the updated version because I purchased it in July '17. It's not encouraging to think that the updated game is still wonky.
I can't play the game any further, but I do want the devs to know that I really liked it, up until it quit working.
BTW, I see mods posting a link to a page for help with "Game Crashing, Freezing, or Blank Screen", but the link goes to an error saying "Page Not Found".
Playing on PC with Win 8.

 
 
 
 
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