bfgFlounder
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Post any Zhu Zhu Pets technical issues here only’

[Post New]by bfgFlounder on Apr 12, 10 1:45 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.





Edited on 04/12/2010 at 9:01:31 AM PST


 

Re:Post any Zhu Zhu Pets technical issues here only’

[Post New]by JulieCam on Jul 11, 10 5:51 PM
I just purchased and downloaded this for my daughters, I should have did the trial first it seems. There is a DirectX error that was not resolved by updating the DirectX driver. Three (usually) error boxes:

#1: D3DERR from Graphics::Initialize

#2: Hamsterball was not able to initialize DirectX! Hamsterball requires DirectX8.0 or better to run. To download the latest DirectX, visit http://www.microsoft.com/directx.

#3: Crash error, get this sometime, not every time.

I reloaded DirectX, ran dxdiag, no clue on this end. I changed resolution several times, removed desktop wallpaper, rebooted, no luck. The details on the graphics setup:

ATI Radeon HD 2600 XT
DirectX 9.0c (4.09.0000.0904)
DirectDraw Acceleration: Not available
Direct3D Acceleration: Not available
AGP Texture Acceleration: Not available

I can send the dxdiag.txt if useful.

 

Re:Post any Zhu Zhu Pets technical issues here only’

[Post New]by indigo_ladybug on Sep 12, 10 9:27 PM
excellent fun game, but for the chunky blocks of missing either colors/ramps/ or just pain huge blocks of another color blocking the screen. not buying, for that reason.

 

Re:Post any Zhu Zhu Pets technical issues here only’

[Post New]by vozdemano on Dec 1, 10 5:52 PM
I am having the same problems. I have updated directxto ver 10, reinstalled the game, no Luck. Ugh my lil daughter is gonna kill me. Shes been wanting to play.


My stats:

Vista 32bit
directx 10
Latest Flash

PLEASE HELP


 

Re:Post any Zhu Zhu Pets technical issues here only’

[Post New]by fishywoman on Dec 17, 10 10:40 AM
JulieCam wrote:I just purchased and downloaded this for my daughters, I should have did the trial first it seems. There is a DirectX error that was not resolved by updating the DirectX driver. Three (usually) error boxes:

#1: D3DERR from Graphics::Initialize

#2: Hamsterball was not able to initialize DirectX! Hamsterball requires DirectX8.0 or better to run. To download the latest DirectX, visit http://www.microsoft.com/directx.

#3: Crash error, get this sometime, not every time.

I reloaded DirectX, ran dxdiag, no clue on this end. I changed resolution several times, removed desktop wallpaper, rebooted, no luck. The details on the graphics setup:

ATI Radeon HD 2600 XT
DirectX 9.0c (4.09.0000.0904)
DirectDraw Acceleration: Not available
Direct3D Acceleration: Not available
AGP Texture Acceleration: Not available

I can send the dxdiag.txt if useful.

 
ark161
Clownfish
Clownfish
611 Posts

Re:Post any Zhu Zhu Pets technical issues here only’

[Post New]by ark161 on Jan 29, 14 4:04 PM
basiclly when your on any level sometimes (not sure if this happens to everyone or its just me or my computer) it tack you back to previous section a little help here please looks like pacman world 2 in a way p.s. where is tech support/users here if you need them

 
 
 
 
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